Fluent Trade Technologies is a premier global fintech software company providing cutting-edge technology solutions to some of the world’s largest financial institutions, including top-tier global banks and hedge funds. With a specialization in ultra low-latency strategy and market data solutions, Fluent delivers state-of-the-art innovations that power the financial industry. Headquartered in Israel, with R&D centers in Jerusalem and global development offices across Europe and Asia, including key hubs in Ukraine and the Philippines, Fluent fosters a dynamic, collaborative, and high-performance environment.
Position Overview:
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects. Our office is in Jerusalem and we work onsite.
Responsibilities:
- Take ownership of technical issues and provide tier 2 support for major financial clients.
- Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
- Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Desired Skills & Experience:
- At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
- Knowledge of scripting languages such as Python and Bash.
- Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
- Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
- Understanding of networking principles, including telnet and TCP/IP.
- Collaborate with cross-functional teams such as R&D, Integration, PM
Advantage:
- Experience as an Integration production environment is preferred.
- Experience in quality assurance (QA).
- Background in finance.
- Familiarity with Jira and ServiceNow.
- Excellent verbal and written communication skills in English
What We Do
Established in 2011, Fluent Trade Technologies is the world's fastest financial technology provider, offering a comprehensive, turn-key solution for automated trading systems and brokers. Certified with over 100 FX trading venues representing over 95% of FX liquidity, Fluent Trade Technologies delivers an end-to-end solution through a unified API for both Maker and Taker, enabling its customers to focus on their core businesses. Fluent’s customers transact billions of dollars daily through its ecosystem, leveraging the company’s expertise in data processing, trading, large database warehousing, data distribution, monitoring and pre trade risk management solution for FX Prime Brokers and their hedge fund customers. We hiring in multiple location - explore our open positions: https://www.comeet.com/jobs/fluenttech/E5.00E
