Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies.
Active TS/SCI w/ Polygraph required.
Job Description:
-Tier 2 help desk support
-Manages, supports and maintains a reliable environment for the
site in order to ensure the stability and security of multiple
systems/platforms that are run or operated in that environment.
-Shift work
Required Qualifications:
-2+ years of experience in IT operations, system administration, or SRE
-Experience performing second‐level troubleshooting for system, application, or
network issues
-Experience using enterprise monitoring and incident management platforms such
as ServiceNow, JIRA, or EMS
-Experience with Linux or Windows system administration
-Experience escalating and coordinating with Tier 3 teams for complex problem
resolution
-Ability to analyze logs, correlate events, and validate system‐level issues
-Ability to work rotating round-the-clock shifts, including nights, weekends, and
holidays
-HS diploma or GED
-Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification
within 6 months of start date
Preferred Qualifications:
-Experience supporting on‐call, after‐hours, or recall‐based operations models
-Experience scripting, automation tools, or troubleshooting frameworks
-Experience analyzing dashboards, mission applications, system metrics, or
infrastructure health tools
-Ability to collaborate with cross‐functional engineering and mission teams in a
high‐tempo environment
-Possession of excellent written and verbal communication skills, to communicate
effectively with technical and non-technical staff
-Associate’s degree in IT, Cyber, or Engineering preferred; Bachelor's degree in IT,
Cyber, or Engineering a plus
-Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure
Fundamentals Certification
-Security+ CE, SSCP, CCNA-Security, or GSEC Certification
-Security+, Network+, or Linux+ Certification
Consistent with federal and state law where SageCor conducts business, SageCor Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected class.
Skills Required
- 2+ years of experience in IT operations, system administration, or SRE
- Experience performing second-level troubleshooting for system, application, or network issues
- Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS
- Experience with Linux or Windows system administration
- Experience escalating and coordinating with Tier 3 teams for complex problem resolution
- Ability to analyze logs, correlate events, and validate system-level issues
- Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays
- High school diploma or GED
- Ability to obtain Security+ CE, SSCP, CCNA-Security, or GSEC certification within six months of starting
- Experience supporting on-call, after-hours, or recall-based operations models
- Experience with scripting, automation tools, or troubleshooting frameworks
- Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools
- Associate degree in IT, Cyber, or Engineering
- Bachelor's degree in IT, Cyber, or Engineering
- AWS Cloud Practitioner, CompTIA Cloud+, or Microsoft Azure Fundamentals certification
- Security+ CE, SSCP, CCNA-Security, or GSEC certification
- Security+, Network+, or Linux+ certification
- Active TS/SCI with Polygraph clearance
What We Do
SageCor Solutions is a Maryland-area engineering firm serving Intelligence Community and Department of Defense customers. Founded to support high-performance computing missions, it now delivers full-lifecycle systems engineering, high-performance data analytics, artificial intelligence and machine learning, cloud architecture, software and hardware design, cybersecurity, testing, and technical advisory services. Its mission is to solve complex national-security technology challenges through specialized engineering expertise.
