NOC Team Lead & Tier 2 Engineer (EMEA Coverage)

Cato Networks is a leader in network and security cloud services. We are seeking a skilled NOC Engineer - Tier 2 and Regional Team Lead to oversee the regional operations of our Network Operations Center (NOC). This role will involve supervising 2-3 Tier 1 NOC Engineers while providing advanced troubleshooting expertise and maintaining the high availability and performance of our network services.

The ideal candidate will combine leadership skills with deep technical knowledge to manage incidents, drive resolution, and optimize processes across the team.

Key Responsibilities:

Team Leadership:

• Supervise and mentor a team of 2-3 Tier 1 NOC Engineers, ensuring their adherence to company processes and performance standards.

• Act as the escalation point for Tier 1 engineers, providing guidance and expertise for complex technical issues.

• Oversee the region's NOC activities, ensuring smooth operations and effective resource allocation.

• Conduct regular team training sessions to enhance technical and operational capabilities. • Foster a collaborative and results-driven team culture. Network Operations: • Investigate and troubleshoot network service issues to identify and resolve root causes efficiently.

• Escalate complex issues to network services teams and external providers when required.

• Follow up on alert handling by the team to ensure timely and appropriate responses.

• Gather and document critical information on ongoing incidents and faults for proper escalation.

• Monitor the performance and availability of the network, ensuring timely detection and resolution of issues.

• Handle escalated incidents from Tier 1, conducting in-depth troubleshooting to minimize downtime and service impact.

• Analyze trends in network incidents and propose optimizations to improve network stability.

• Assist in maintaining up-to-date network documentation and operational procedures. Reporting and Analysis:

• Provide detailed incident reports and ensure accurate documentation of resolution steps and root causes.

• Track team performance metrics and identify opportunities for process improvement.

• Work closely with the global NOC leadership to align regional operations with company objectives.

Requirements:

Experience:

• 3+ years in a NOC or network engineering role, with at least 1 year in a leadership or mentoring position.

• Proven experience in network troubleshooting and diagnostics in complex environments.

• Background in managing or supervising a team is highly preferred.

Technical Skills:

• Strong understanding of network protocols (e.g., TCP/IP, BGP, OSPF, DNS).

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, Grafana).

• Advanced troubleshooting skills in network and connectivity issues.

• Familiarity with cloud-based network services (AWS, GCP, Azure) and VPN technologies.

• Knowledge of firewalls, routing, switching, and load balancing.

Soft Skills:

• Excellent analytical skills with the ability to identify trends and propose proactive solutions.

• Strong communication skills to effectively interact with team members, management, and external stakeholders.

• Ability to make quick, informed decisions in high-pressure situations.

• Strong organizational and multitasking abilities.

Certifications (Preferred):

• CCNP, CCIE, JNCIP, or equivalent certifications.

• ITIL Foundation certification is a plus.

Other Requirements:

• Availability for on-call shifts and incident response outside of standard working hours.

• Fluency in English; additional language skills are a bonus.

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