Tier 2 German Customer Support (Phones and Email)- E-Commerce

Reposted 13 Days Ago
Be an Early Applicant
9 Locations
In-Office or Remote
Junior
Other
The Role
Provide Tier 2 phone and email customer support in German for an e-commerce client, ensuring outstanding customer experiences.
Summary Generated by Built In
We Could Use Someone Like You in Our Crew.

Join Our Vibrant Talent Network!

Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Support Mods!

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007.  Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between.  Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office.  If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

In this role, you’ll be providing Tier 2 phone and email customer support in German for an e-commerce client. You’ll represent our company’s values and help create an outstanding customer experience with every conversation.

If you’re ready to make a difference and want to work remotely from anywhere, we’d love to connect with you!

Project Hours:

24/7; operating hours to be determined but must be flexible to work PST or CEST times

Commitment:

25-30 hours/week

Language:

German

Orientation Begins:

ASAP

What we are looking for?

  • German speaker
  • Familiarity with Zendesk is a plus
  • Previous customer support experience is required
  • Chat and phone support experience is a huge PLUS!
  • Comfortable taking the initiative
  • Comfortable doing searches in multiple screens/windows using admin tools
  • Mastery of the written word (grammar, spelling, punctuation)
  • Ability to pick things up quickly
  • Comfortable working in a fast-paced environment where a lot is expected from you
  • Retail and/or eCommerce experience is a plus
  • Passion for shopping and helping customers shop is required
  • Available to start orientation ASAP!

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Top Skills

Zendesk
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
Brooklyn, NY
813 Employees
Year Founded: 2007

What We Do

ModSquad’s ModSourcing is outsourcing MODernized. Our movement is to lighten the load of digital engagement for global brands with smart processes, innovative tools and a customized, fun and flexible workforce.

Similar Jobs

Apollo.io Logo Apollo.io

Engineering Manager

Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Easy Apply
Remote
2 Locations
600 Employees
195K-285K Annually

Zapier Logo Zapier

Senior Software Engineer

Artificial Intelligence • Productivity • Software • Automation
Remote
2 Locations
760 Employees

Braze Logo Braze

Data Scientist

Marketing Tech • Mobile • Software
Easy Apply
Remote or Hybrid
Ontario, ON, CAN
1918 Employees

Samsara Logo Samsara

Sr. Sales Enablement Specialist - Sales Tools & Technology - Remote, Canada

Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Easy Apply
Remote or Hybrid
Canada
2800 Employees
83K-107K Annually

Similar Companies Hiring

Cox Enterprises Thumbnail
Software • Other • Information Technology • Greentech • Cybersecurity • Cloud • Automotive
Atlanta, GA
50000 Employees
Voltage Park Thumbnail
Software • Other • Machine Learning • Infrastructure as a Service (IaaS) • Hardware • Cloud • Artificial Intelligence
San Francisco, CA
51 Employees
Compa Thumbnail
Software • Other • HR Tech • Business Intelligence • Artificial Intelligence
Irvine, CA
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account