Tier 1 Tech Support Representative (VoIP)
We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.
📍 Hybrid position in Zone 4
🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)
Requirements
- Must be able to work a flexible schedule and in hybrid modality
- High School Diploma
- Minimum 85% English proficiency (written and verbal)
- Strong communication and customer service skills
- Basic knowledge of software and hardware troubleshooting
- 1 year of experience in tech support, desktop support, or similar (preferred)
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
- Network monitoring concepts
- Routing fundamentals
- Basic cybersecurity awareness
- Basic Linux knowledge
- Exposure to telephone systems / PBX (nice to have)
Technical Knowledge (Basic / Foundational)
Basic understanding of networking (CCNA knowledge is a plus, not required)
What We Offer:
- Parking Subsidy
- Life and Medical Insurance
- Growth opportunities
- All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Skills Required
- High School Diploma
- Minimum 85% English proficiency
- Strong communication and customer service skills
- Basic knowledge of software and hardware troubleshooting
- 1 year of experience in tech support
- Experience with remote desktop tools
IDT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDT and has not been reviewed or approved by IDT.
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Healthcare Strength — Medical, dental, and vision coverage are included for full‑time employees, with published transparency files indicating employer‑sponsored health plans. This establishes a conventional benefits foundation across major coverage areas.
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Leave & Time Off Breadth — Paid vacation and sick time are characterized as generous, with illustrations of multi‑week vacation and defined sick‑leave allotments that can vary by team and tenure. This breadth provides a solid baseline for time away from work.
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Wellbeing & Lifestyle Benefits — Office amenities such as an on‑site gym, recreation spaces, free breakfast and coffee, and flexible work arrangements are highlighted. These wellbeing‑oriented perks augment the core package for in‑office and hybrid roles.
IDT Insights
What We Do
We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us. Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile. If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.
