We’re looking for a Tier 1 Systems Engineer to join our growing technology operations team. This is an excellent opportunity for a technically curious early‑career engineer with 1–2 years’ experience to build strong foundations in enterprise IT, infrastructure support, and customer service.
You’ll be part of a collaborative team providing first‑line technical support, troubleshooting incidents, and supporting core systems across a modern, multi‑vendor environment. With structured training and clear progression pathways, this role is ideal for someone keen to grow their career in IT engineering.
Why Us?
- We're Great Place to Work Certified 2024 and2025.
- We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!
- We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
What you will do!
- Provide first‑line (Tier 1) support for servers, desktops, operating systems, and core business applications
- Respond to incidents, service requests, and alerts via ticketing systems, phone, and email
- Troubleshoot and resolve hardware, software, and network issues within agreed SLAs
- Escalate complex issues to Tier 2/3 engineers with clear documentation and diagnostics
- Perform routine system checks, maintenance tasks, and basic configuration changes
- Maintain accurate documentation, knowledge base articles, and incident records
- Deliver a high standard of customer service to internal and external stakeholders
About you!
- 1–2 years’ experience in a Service Desk, IT Support, or Junior Systems Engineer role
- Working knowledge of:
- Windows operating systems (desktop and server fundamentals)
- Microsoft 365 / Active Directory (user accounts, groups, permissions)
- Basic networking concepts (DNS, DHCP, TCP/IP)
- Experience using ticketing systems and following ITIL‑aligned processes
- Strong troubleshooting and problem‑solving skills
- Clear written and verbal communication skills
- You’re eager to learn and build depth across systems and infrastructure
- You take pride in delivering excellent service and meeting response targets
- You’re organised, detail‑oriented, and comfortable working to procedures
- You can work independently but enjoy collaborating in a team environment
- You’re open to coaching and feedback and motivated by career progression
Skills Required
- 1-2 years experience in Service Desk, IT Support, or Junior Systems Engineer role
- Working knowledge of Windows operating systems
- Familiarity with Microsoft 365 and Active Directory
- Basic networking concepts knowledge
- Experience using ticketing systems and ITIL processes
- Strong troubleshooting and problem-solving skills
- Clear written and verbal communication skills
What We Do
Macquarie Technology Group (ASX:MAQ) is Australia’s data centre, cloud, cyber security and telecom company for mid-large business and government customers. It’s our obsession with customer service that makes us so different. Today we have the best NPS (Net Promoter Score) in Australia
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