Tier 1 Operations Support Specialist

Tier 1 Operations Support Specialist

The Opportunity:  

Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or software development—if you have a passion for making systems better, we need you! 
 

As a site reliability engineer on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You’ll build in redundancy, implement monitoring tools, and automate wherever possible. You’ll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud technologies while continuing to grow your SRE experience.  

Work with us as we help support our client's missions with continuous and uninterrupted operation support.  
 

Join us. The world can’t wait. 

You Have: 

• 1+ years of experience in a technical support role such as IT operations or help desk

• Experience performing initial troubleshooting for system, application, or network issues

• Experience using ticketing or incident management tools such as JIRA or ServiceNow

• Experience with Linux or Windows system administration fundamentals

• Ability to follow standard operating procedures and document actions clearly

• Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays

• TS/SCI clearance with a polygraph

• HS diploma or GED

• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC certification within 6 months of hire  

Nice If You Have: 

• Experience monitoring enterprise systems, dashboards, logs, or mission applications

• Experience escalating incidents to higher-tier teams

• Knowledge of on‑call processes, after‑hours support models, or operational recall procedures

• Ability to communicate effectively with technical and non-technical staff through strong written and verbal communication skills

• Ability to work independently in a high‑tempo environment

• Bachelor's degree

• Security+ or Network+ certification

• Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.