Be an Early Applicant
The Role
Provide Tier 1 administrator-level support for Salesforce and NetSuite, troubleshooting configurations, workflows, permissions, and access issues. Support internal sales and operations teams through Slack and Zendesk, diagnose application errors, escalate complex bugs to technical and business teams, and maintain system documentation and support processes. The role is fully remote, follows US Central Time, requires schedule flexibility, and supports afternoon or night shifts.
Summary Generated by Built In
Company Overview
LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.
Position Overview
We're looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.
Reference: 2631-407585
Responsibilities
- Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
- Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
- Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
- Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time
Requirements (Must-haves)
- Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
- 2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
- Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
- Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.
Nice-to-haves
- Working knowledge of NetSuite as an ERP system
- Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
- Hands-on experience with SQL, BigQuery, or data reporting tools.
- Familiarity with Jira for issue tracking, escalation, and ticket management.
- Experience working for a hosting or a B2B SaaS company.
More Information:
- This is a fully remote position with a standard 40-hour fixed-schedule work week.
- This is shifting schedule. The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
- We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
- This role follows the US Central Time
- Equipment provided
- HMO + 13th month pay
Skills Required
- Hands-on administrator experience troubleshooting, configuring, and maintaining both Salesforce and NetSuite
- 2–3 years of technical customer support experience
- Experience supporting users in real time through live chat platforms such as Slack or Zendesk
- Strong understanding of sales processes, CRM architecture, and order-to-cash ERP workflows
- Ability to trace workflow errors, diagnose application logs, and resolve user access conflicts
- Exceptional written and verbal English communication skills
- Hands-on experience with SQL, BigQuery, or data reporting tools
- Familiarity with Jira for issue tracking, escalation, and ticket management
- Technical experience in a SaaS, technology, or high-volume sales environment
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
We specialize in providing you with highly skilled professionals from the Philippines across various industries, including IT, customer service, finance, and more. We are here to help you scale efficiently and cost-effectively.
