The Role
Provide Tier 1 administrator-level support for Salesforce and NetSuite, troubleshooting configurations, workflows, permissions, and access issues. Support internal sales and operations teams through Slack and Zendesk, diagnose application errors, escalate complex bugs to technical and business teams, and maintain system documentation and support processes. The role is fully remote, follows US Central Time, requires schedule flexibility, and supports afternoon or night shifts.
Summary Generated by Built In
Company Overview
LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.
Position Overview
We are seeking a Tier-1 Business Systems Support Specialist with hands-on administrator experience in both Salesforce and NetSuite. In this role, you will serve as the primary internal systems expert—going beyond basic data entry or end-user support to actively troubleshoot system configurations, manage user permissions, and resolve complex application workflows. Communicating live via Slack and Zendesk, you will keep sales and business operations running smoothly while bridging the gap between frontline teams and engineering.
Reference: 2631-407585
Responsibilities
- Admin-Level Systems Support: Act as the internal admin to troubleshoot, configure, and resolve functional issues within Salesforce and NetSuite.
- Access & Permission Management: Manage user roles, access requests, profile permissions, and security controls across business applications.
- Live Operations Support: Provide rapid technical troubleshooting to internal sales and operations teams via Slack, Zendesk, and administrative toolsets.
- Cross-Functional Escalation: Efficiently diagnose and route high-level technical bugs and system dependencies to Product Management, Systems Engineering, Deal Desk, and Order-to-Cash teams.
- Documentation & Process Optimization: Maintain clear administrative workflows, update system documentation, and tag support interactions to identify recurring issues.
Requirements (Must-haves)
- Salesforce & NetSuite Admin Experience: Hands-on experience troubleshooting, configuring, and maintaining both Salesforce and NetSuite as an admin (not just as a daily end-user).
- 2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
- Deep Business Application Knowledge: Strong understanding of sales processes, CRM architecture, and order-to-cash workflows within ERP systems.
- Problem-Solving Skills: Demonstrated ability to trace workflow errors, diagnose application logs, and resolve user access conflicts promptly.
- Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.
Nice-to-haves
- Hands-on experience with SQL, BigQuery, or data reporting tools.
- Familiarity with Jira for issue tracking, escalation, and ticket management.
- Technical experience within a SaaS, technology, or high-volume sales environment
More Information:
- This is a fully remote position with a standard 40-hour fixed-schedule work week.
- This is shifting schedule. The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
- We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
- This role follows the US Central Time
- Equipment provided
- HMO + 13th month pay
Skills Required
- Hands-on administrator experience troubleshooting, configuring, and maintaining both Salesforce and NetSuite
- 2–3 years of technical customer support experience
- Experience supporting users in real time through live chat platforms such as Slack or Zendesk
- Strong understanding of sales processes, CRM architecture, and order-to-cash ERP workflows
- Ability to trace workflow errors, diagnose application logs, and resolve user access conflicts
- Exceptional written and verbal English communication skills
- Hands-on experience with SQL, BigQuery, or data reporting tools
- Familiarity with Jira for issue tracking, escalation, and ticket management
- Technical experience in a SaaS, technology, or high-volume sales environment
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The Company
What We Do
We specialize in providing you with highly skilled professionals from the Philippines across various industries, including IT, customer service, finance, and more. We are here to help you scale efficiently and cost-effectively.
