The Role
Lead stadium ticketing operations for FIFA Women's World Cup 2027: define policies, coordinate systems and infrastructure, manage workforce planning and training, liaise with stakeholders, support ticketing HQ and issue resolution during events.
Summary Generated by Built In
FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
Please submit your CV in English, as it will be reviewed by an international team.
Please submit your CV in English, as it will be reviewed by an international team.
THE POSITION
Reporting organizationally to the Senior Ticketing Operations Manager, the Ticketing Stadium Operations Manager will be a key member of the FIFA27 Ticketing team, and work in close collaboration with the Senior Ticketing Operations Manager in Zurich as well as other key individuals responsible for delivering the Ticketing operation at the stadium for the FIFA Women’s World Cup Brazil 2027.
KEY RESPONSIBILITIES
- Assist in the definition of overarching and stadium specific ticketing operations concepts
- Liaise with other Ticketing and non-Ticketing functions to plan and deliver required stadium ticketing infrastructure, technology, equipment and security
- Liaise with other Ticketing and non-Ticketing functions to ensure all plans are refined and integrated into stadium ticket operations planning, including; stadium seating configuration, spectator flows, Electronic Access Control procedures, customer journeys and wider venue operational plans
- Define and develop stadium ticketing operational policies and procedures
- Define and develop stadium ticketing issue resolution processes
- Liaise with providers and subject matter experts to configure all ticketing systems for use during tournament operations
- Assist in the development and execution of stadium ticketing workforce planning, including; role definition, recruitment, rostering, uniform and catering
- Design and deliver a world class training programme for stadium ticketing staff, contractors and volunteers, including; training needs analysis, session plans, learning aids, e-learning and training logistics
- Ensure two-way communication and engagement with FIFA departments and Host City venue teams to ensure all ticketing requirements and operational plans are clearly communicated and understood
- Plan and deliver Ticketing HQ operations support for venue teams during tournament time
- Support general ticketing operations for other FIFA events as required
YOUR PROFILE
Education
- Bachelor’s degree or equivalent level of education.
Experience
- Customer oriented, strong communication skills, flexible, efficient and accountable team player
- Solid Ticketing Operations experience – ideally in a stadium or large venue and international sporting events
Skills & Competencies
- Proficient in MS Office (Excel, Word, PowerPoint, Sharepoint, Teams, Visio & Project) and planning software and online collaboration tools
- Experience in designing and delivering face to face and online training
- Experience in managing large projects with multiple workstreams and stakeholders
- Experience in delivering world class customer service
- Knowledge of Ticketing and Electronic Access Control systems
- Knowledge of e-learning design systems is preferred
- Ability to work independently, managing multiple priorities
- Ability to coordinate across internal functional areas as well as external stakeholders
- Ability to adapt to working with different environment and time zones
Certifications & Requirements
- Willingness to travel to host cities
- Availability to work extended hours during test events and tournament time
- Experience working in international, multicultural environments preferred.
- Languages: Fluent in English and Portuguese. Proficiency in additional languages is valued
- Right to work in Brazil
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Ability to re-locate to Rio de Janeiro.
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- Bachelor's degree or equivalent
- Solid ticketing operations experience in stadiums/large venues and international sporting events
- Proficient in MS Office: Excel, Word, PowerPoint, SharePoint, Teams, Visio, Project
- Knowledge of Ticketing and Electronic Access Control systems
- Experience designing and delivering face-to-face and online training
- Experience managing large projects with multiple workstreams and stakeholders
- Experience delivering world-class customer service
- Experience working in international, multicultural environments
- Knowledge of e-learning design systems
- Ability to work independently and manage multiple priorities
- Ability to coordinate across internal functional areas and external stakeholders
- Ability to adapt to different environments and time zones
- Willingness to travel to host cities
- Availability to work extended hours during test events and tournament time
- Fluent in English (spoken and written)
- Fluent in Portuguese (spoken and written)
- Right to work in Brazil
- Ability to relocate to Rio de Janeiro
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
