Ticketing Manager

The Ticketing Manager oversees all aspects of ticket operations for the Knoxville Civic Auditorium and Coliseum. This role manages ticketing event builds, box office operations, financial reconciliation, staff supervision, and client relationships while ensuring seamless integrations with Ticketmaster products (Host, TM1, and Archtics) and AXS. The Ticketing Manager will collaborate across departments to streamline communication & operational efficiencies, maintain exceptional client service, and support the overall success of the venue.

Key Responsibilities Include the following. Other duties may be assigned.

Event Builds & Inventory Management

• Oversee the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness
• Support event programming for ticket builds, including assigned tasks, proactive training, and ensuring quality control
• Create and maintain venue maps and configurations, and coordinate the building of ancillary events such as VIP packages, Platinum, etc.
• Manage ticket inventory, including dynamic pricing changes, and the strategic placement/adjustment of ticket holds
• Act as a liaison between promoters and external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS) to ensure clear communication and execution

Box Office & Event Support

• Oversee box office operations on event days, including ticket sales & willcall, in compliance with ticketing policies
• Support event days by verifying seating configurations, addressing ticketing issues, and ensuring a positive guest experience
• Produce accurate and timely settlement, attendance, financial, and post-show reports
• Resolving ticketing and customer service issues as they arise
• Act as a liaison for group sales for selected shows (Disney On Ice, ect…)

Financial & Reporting

• Manage financial reconciliation for daily, monthly, and event reporting in coordination with Finance
• Track attendance, sales, and revenue across all ticketed events
• Assist with settlements and provide reports to promoters and internal Staff

General

• Hire, train, schedule, and supervise part-time ticketing staff
• Work closely with Events, Marketing, and Operations teams to support event logistics, premium seating, special promotions, data analytics, and venue initiatives
• Assist with website and Box TV screens to make sure to have accurate information for shows to be displayed.
• Support leadership on special projects and other duties as assigned

Qualifications

• 1+ years of progressively responsible box office/ticketing experience in entertainment, or live events; strongly preferred
• Proficiency with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry) strongly preferred
• Strong leadership skills with experience hiring, training, and managing staff
• Demonstrated financial acumen, including reconciliations and settlements
• High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent verbal and written communication skills, with the ability to present ideas clearly and resolve conflicts effectively
• Strong organizational, time management, and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment.
• Proven ability to work both independently and collaboratively across departments and with external partners
• Flexibility to work evenings, weekends, holidays, and extended event hours as required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility, to stand for long hours during events, and talk and hear. This position may require work inside or outside of the building, as needed by events.

• Daily lifting up to 25 lbs.
• Occasional lifting up to 50 lbs.
• Constant standing, walking, stooping.
• Constant reaching and handling products.
• Ability to work extended hours productively.
• Fast-paced, very physical environment.
• Working in both indoor and outdoor settings.
• Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Recruiter- Kristy Todd

Legends Global Knoxville: Knoxville Civic Auditorium & Coliseum

500 Howard Baker Jr. Ave., Knoxville, TN 37915

Applicants that need reasonable accommodations to complete the application process may contact:

865.522.5669

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.