Ticket Writer

Posted 2 Days Ago
Be an Early Applicant
Waterloo, IA, USA
In-Office
Entry level
Events • Gaming • News + Entertainment • Other
The Role
Provide customer-facing assistance on sports wagering: answer questions, explain betting options, complete transactions, follow safety and licensing rules, maintain certifications, and work varied hours including nights, weekends, and holidays.
Summary Generated by Built In

The Ticket Writer will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

HOW YOU WILL CREATE THE EXTRAORDINARY

  • Answer all guests’ questions to the best of your knowledge or seek to find out the answer in a timely manner   

  • Communicate and promote our menu of sports betting options to guests.             

  • Plans, organizes and completes work timely.
  • Takes initiative, shows ownership and goes above and beyond to assist guests with their needs.
  • Accept feedback and coaching from supervisors.
Qualifications
  • Effective communication skills, both written and verbal 

  • Ability to do simple math. 

  • Must be able to stand for extended periods of time. 

  • Must be able to lift, pull or push 25 lbs. 

  • Must be able to write for extended periods of time. 

  • Must be able to twist, bend or reach when needed. 

 

ADDITIONAL REQUIREMENTS

  • Able to obtain and maintain a Class C gaming license.
  • Adhere to all Risk/Safety policies.
  • Receive and maintain all required certifications.

  • Complete all required company training.

  • Ability to work in a smoking and pet-friendly environment.
  • Must be able to work various hours which include, but are not limited to, nights, weekends, and holidays.

Skills Required

  • Effective written and verbal communication skills
  • Ability to do simple math
  • Ability to stand for extended periods
  • Ability to lift, pull or push 25 lbs
  • Ability to write for extended periods
  • Ability to twist, bend or reach when needed
  • Able to obtain and maintain a Class C gaming license
  • Adhere to all Risk/Safety policies
  • Receive and maintain all required certifications
  • Complete all required company training
  • Ability to work in a smoking and pet-friendly environment
  • Ability to work various hours including nights, weekends, and holidays
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The Company
HQ: Las Vegas, NV
13,822 Employees
Year Founded: 1937

What We Do

Caesars Entertainment is one of the world's most diversified casino-entertainment providers and the most geographically diverse U.S. casino-entertainment company. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment's resorts operate primarily under the Caesars®, Harrah's® and Horseshoe® brand names. Caesars Entertainment's portfolio also includes the Caesars Entertainment UK family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars Entertainment is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.

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