Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The ticket purchase process is often the first point of contact to the customer. Making the purchase a pleasant experience while providing accurate and relevant information is the first step to a positive event attendance experience. Candidate will be friendly, upbeat, and helpful, providing customers with information and while conducting ticket transactions in a professional and accurate manner.
What will you do?
- Conduct ticket sales, exchanges & refunds as needed
- Remain current in ticket system operations
- Remain familiar with events on sale, ticket discounts and how to access them
- Must balance sales activity and revenue on a regular basis
- Assist in the distribution of will call orders to customers
- Support in counting money and preparing bank deposit and end of day reports
- Aid in processing of group sales orders
- Participate in special projects and performs other duties as requested
What do you need to succeed?
- Excellent hospitality, interpersonal and communication skills.
- Must be team orientated.
- Computer skills
- Ticket system expertise
- Customer service skills
- Money handling skills
- Honesty and integrity are essential
- Provide exceptional experiences for our guests, partners, and team members,
- including by adhering to our appearance and presentation guidelines while on-site.
Special Requirements?
- Must be receptive to working outside in inclement weather and extreme temperatures.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Skills Required
- Excellent hospitality, interpersonal, and communication skills
- Team-oriented approach
- Computer skills
- Ticket system expertise
- Customer service skills
- Money handling skills
- Honesty and integrity
- Ability to follow appearance and presentation guidelines
- Willingness to work outdoors in inclement weather and extreme temperatures
- Flexible availability for nights, weekends, holidays, split days off, and a 24/7 schedule
What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com
