USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.
As the home for USC Trojans football since 1923, the Los Angeles Memorial Coliseum also plays host to concerts, international soccer matches, food festivals, and numerous other events. The Coliseum just completed a $315 million-dollar renovation that will usher in a new era of service as we continue to strive to be “The Greatest Stadium in the World.”
We are seeking Ticket Seller 2 (Resource Employee) to join our rapidly growing team.
Resource employees are hourly, non-exempt employees and cannot work for the university more than 1,000 hours within a rolling 12-month period.
The Opportunity:
This position provides a higher level of Ticketmaster experience, responsible for conducting in-person and by-phone ticket sales using the Ticketmaster ticketing system, balancing, and accounting for cash and charge/debit receipts for daily sales transactions and organizing and distributing "will call" tickets. The Ticket Seller also communicates effectively and maintains high standards of customer service during all sales transactions, responds to customer inquiries regarding building information, directions, event seating, ticketing, parking, and general concerns during the sales process.
Job Accountabilities:
Ticket Selling
Will Call
Processing promoter requests
Receive and process counter, phone and mail ticket orders using various aspects of the ticketing system.
Follow proper cash handling procedures regarding money and ticket reconciliation after every work shift.
Provide accurate facility information and exceptional customer service to all customers. Performs other related duties as assigned or requested.
The University reserves the right to add or change duties at any time.
Position specific Job Qualifications:
High School diploma or equivalent.
Ticketmaster experience required
Prior sales and customer service experience; ticketing sales is preferred.
Experience handling/reconciling cash and the ability to calculate money with efficiency and accuracy.
Strong, professional communication skills.
Basic computer knowledge.
Ability to work independently, prioritize and meet strict deadlines
Additional Information pertinent to this specific position:
This job will require a flexible schedule. May have to work weekends, evenings and/or holidays.
Understand both verbal and written instructions in English
In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
FIGHT ON!
The hourly rate for this position is $24.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.
High School diploma or equivalent required.
Experience:
Previous experience using the Ticketmaster ticketing system in a box office, venue, or event setting.
Prior experience in customer service and/or sales, preferably in a ticketing, box office, or live events environment.
Demonstrated experience handling and reconciling cash, including accurate calculation of sales transactions and end-of-shift balancing.
Skills & Abilities:
Ability to communicate professionally and effectively with customers in person and by phone.
Ability to provide accurate information regarding event seating, ticketing, parking, and venue directions.
Basic computer skills, including the ability to navigate ticketing and point-of-sale systems.
Ability to work independently, manage multiple tasks, and meet strict deadlines in a fast-paced environment.
Strong attention to detail and accuracy, particularly in cash handling and ticket reconciliation.
Work Requirements:
Ability to work a flexible schedule, including evenings, weekends, and holidays as required by event schedules.
Ability to understand and follow verbal and written instructions in English.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$141036.htmld
