Ticket Office Representative - Shark Reef - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

We are seeking passionate individuals to join our team as an On-Call Ticket Office Representative for Mandalay Bay Shark Reef. If you enjoy engaging with others, and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.

THE JOB:

As an On-Call Ticket Office Representative for Mandalay Bay Shark Reef Aquarium, you are an essential part of guest experience. In this role you will assist guests with ticket purchases, resolving ticketing issues, and maintaining an organized and efficient ticket office. Your commitment to delivering exceptional guest service will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.

THE STARTING PAY: $16

THE SCHEDULE:

• On Call- based on event schedule 

• There are no guaranteed shifts or set schedule

THE DAY-TO-DAY:

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests

• Perform ticket verification prior to entry into exhibit and events

• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services

• Resolve guest complaints within the scope of authority

• Utilize and balance a cash drawer and ticket sales with various tender types

• Interpret and operate numerous computer and ticketing systems with accuracy

• Performs other job-related duties as requested

THE IDEAL CANDIDATE: 

• Must be a minimum of 18 years of age

• Has a High School Diploma, GED or equivalent educational experience

• Prior experience with cash transactions

• Experience working in a resort or similar hospitality environment

• Skilled in-service recovery, capable of managing and resolving customer issues effectively

• Ability to adapt to various roles within the team, showing flexibility and resilience under pressure

• Experience with the AXS ticketing platform

• Strong familiarity with technology and computer software

• Has a flexible schedule including the ability to work varied shifts, to include weekends and holidays

• Ability to multi-task and work well in a fast paced, team-oriented environment

• Excellent customer service skills and interpersonal skills to effectively communicate

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!