Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Ticket Coordinator to join our dynamic team in the Columbia, MD area.
Responsibilities:
Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
The job duties are as follows:
- Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring dedicated queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload
Must have 1 year of experience in either a customer centric environment such as an office adminstrative role or within a communications/project management role.
Must be able to mult-task, communicate clearly and handle a high stress environment.
- Active TS/SCI w/ FSP
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
Skills Required
- At least 1 year of experience in a customer-centric environment, office administration, communications, or project management
- Ability to multitask
- Clear communication skills
- Ability to work in a high-stress environment
- Active TS/SCI clearance with full-scope polygraph
What We Do
T-Rex is a proven mid-tier firm blazing new paths in federal government IT modernization and transformation. T-Rex has been recognized as a “fastest growing company” on the Inc. 5000 list. We leverage deep technical expertise in Systems Integration and Development, Cloud Adoption and Infrastructure Optimization, Cybersecurity, Data Engineering and Analytics, and Mission Critical Services for our public sector clients. T-Rex has designed, built, integrated, and operated some of the world’s largest mission critical systems for our government clients who need to leverage the power of data. We have invaluable experience implementing complex IT modernization projects with critical cyber data protection requirements, aggressive schedules, and complex size and scale. We foster innovation, while mitigating risk, saving time and money, and improving benefit-to-cost ratios. T-Rex is always seeking experts to join our growing team of professionals. We have built a broad client base through our dedication to delivering quality products, providing excellent customer service, and attracting top-notch talent. We are committed to maintaining a culture that supports the development of every employee's personal and professional lives. Discover opportunities that can hone your skills and challenge you to solve complex client problems in new and innovative ways: • Systems Integration and Development – ensuring full continuity of operations and processes, while managing the data and systems migration. • Cloud Adoption and Infrastructure Optimization – Paving the way for our government’s transformation with powerful technology solutions. • Cybersecurity – Keeping ahead of the bad actors on the largest, most challenging government projects. • Data Engineering and Analytics – Helping clients leverage the benefits of big data to achieve mission critical objectives. • Mission Critical Services – Providing both strategic and operational support for mission critical, large-scale IT initiat
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