The Role
Provide Tier II SOC monitoring, detection and response for MDR customers: investigate logs and endpoint data, handle Tier I escalations, conduct threat hunting, document findings for technical and executive audiences, onboard/train analysts, coordinate incident response, and drive continuous improvement in detection and remediation.
Summary Generated by Built In
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
As a Threat Analyst - Tier II on our Managed Detection and Response (MDR) team, you will provide best-in-class monitoring, detection, and response services to proactively defend customer environments before attacks prevail. You will work alongside and contribute to a team of cyber threat hunters, incident response analysts, engineers, and ethical hackers by using enterprise, log analysis and endpoint collection systems to facilitate investigations, identification, and neutralization of cyber threats.
What You Will Do
- Investigate and analyze logs and security-related events via Sophos tooling
- Handle escalations from Tier I Threat Analysts - guide / advise on investigation handling
- Onboard and train new Threat Analysts
- Create cases, track and follow up with clients through threat neutralization
- Communicate and document findings to various customer audiences including technical and executive teams
- Follow up with customers through to issue resolution and drive continuous improvement by providing detailed recommendations to minimize risk in customer environments
- Acknowledge and satisfy inbound customer requests and interact with customers through various mediums (Email, Phone, Ticket)
- Collaborate and assist with core security and threat response teams
- Actively research emerging Indicators of Compromise/Attack, exploits and vulnerabilities
- Conduct threat hunting to identify potential threats throughout the MDR customer base
- Participate in Security Operations process improvement and creation
- Obtain metrics for reporting on threat trends, intelligence analysis and situational awareness
What You Will Bring
- 2+ years of experience working in a SOC environment or computer security team in an IT environment
- Endpoint and network security experience required; IDS, IPS, EDR, ATP, Malware defenses and monitoring experience
- Experience with threat hunting
- Experience administering and supporting Windows OS (workstations and server) and one of the following: Apple or Linux-based operating systems (RedHat, Debian, Ubuntu, OS X)
- Knowledge of common adversary tactics and techniques, e.g., obfuscation, persistence, defense evasion, etc.
- Fundamental understanding of network traffic analysis including TCP/IP, routing, switching, protocols, etc.
- Strong understanding of Windows event log analysis
- Working knowledge of incident response procedures
- Passion for all things related to information technology and cybersecurity
- Natural curiosity and ability to learn new skills quickly
- Excellent troubleshooting and analytical skills, with proven ability to think outside the box
- Customer service-oriented with strong written and verbal communication skills
- Must thrive within a team environment as well as on an individual basis
- Innovative mindset and driven to contribute to a team providing a best-in-class cybersecurity service
- Bachelors in Information Technology, Computer Science or a related field; or relevant commensurate work experience
- Willingness to work outside of standard business days including weekends and holidays – our MDR service is 24x7x365 (Hours are standard business hours)
- Knowledge of MITRE ATT&CK framework
- Experience with SQL query construction
- Experience with OSQuery Programming and scripting skills - proficient knowledge of PowerShell
- Experience with enterprise information security data management - SIEM
- Advanced Cyber Security certifications
Essential:
Desirable
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Skills Required
- 2+ years of experience working in a SOC environment or computer security team
- Endpoint and network security experience (IDS, IPS, EDR, ATP, malware defenses)
- Experience with threat hunting
- Experience administering and supporting Windows OS (workstations and server) and one of: Apple or Linux (RedHat, Debian, Ubuntu, OS X)
- Knowledge of common adversary tactics and techniques (obfuscation, persistence, defense evasion, etc.)
- Fundamental understanding of network traffic analysis including TCP/IP, routing, switching, protocols
- Strong understanding of Windows event log analysis
- Working knowledge of incident response procedures
- Customer service-oriented with strong written and verbal communication skills
- Excellent troubleshooting and analytical skills; ability to learn quickly
- Bachelors in Information Technology, Computer Science or related field, or equivalent work experience
- Willingness to work outside standard business days including weekends and holidays (24x7x365 MDR service)
- Knowledge of MITRE ATT&CK framework
- Experience with SQL query construction
- Experience with OSQuery programming and scripting skills
- Proficient knowledge of PowerShell
- Experience with enterprise information security data management (SIEM)
- Advanced cyber security certifications
Sophos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sophos and has not been reviewed or approved by Sophos.
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Leave & Time Off Breadth — Time away is positioned as broad, with company-wide wellness days plus dedicated learning days and paid volunteer time.
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Parental & Family Support — Family-related leave appears more comprehensive than baseline offerings, including paid parental leave, caregiver leave, and extended bereavement leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through always-available assistance resources and a Calm subscription, suggesting a lifestyle-oriented benefits approach.
Sophos Insights
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The Company
What We Do
Cybersecurity Evolved. As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.
