Third Party Operational Resilience Manager

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We are seeking a highly motivated and experienced Third-Party Operational Resilience Manager to lead and manage the processes for assessing and enhancing the operational resilience of Wise's material third-party service providers globally. This role is crucial in safeguarding our operations by ensuring that our partners can withstand, adapt to, and recover from disruptive events, thereby protecting our customers, employees, and reputation.

You will collaborate extensively with procurement, legal, risk, compliance, and various business and technology teams to integrate third-party resilience into our vendor management lifecycle, from due diligence through ongoing monitoring and exit strategies.

Here’s how you’ll be contributing to the Operational Resilience and Third Party Risk Management teams in the first line: 

• Framework Development: Design, implement, and continuously improve Wise's global framework for assessing and managing the operational resilience of third parties, aligned with regulatory expectations and industry best practices.

• Due Diligence: Lead the operational resilience due diligence process for new and existing critical third parties, evaluating their capabilities to deliver services resiliently, including their business continuity, disaster recovery, and incident management plans.

• Contractual Requirements: Work with legal and procurement teams to ensure robust operational resilience clauses are embedded in third-party contracts, including clear expectations for performance, testing, and reporting.

• Ongoing Monitoring: Establish and manage a program for the ongoing monitoring of third-party operational resilience, including regular reviews of performance, incident reporting, and control effectiveness.

• Testing & Assurance: Develop and oversee a testing program for critical third-party services, including tabletop exercises, scenario-based testing, and coordination with Wise's internal BCP/DR testing efforts.

• Remediation & Improvement: Identify and track remediation actions for any resilience gaps identified in third-party assessments or tests, working collaboratively with vendors and internal stakeholders to drive improvements.

• Incident Management Support: Support the incident management team during third-party related disruptions, ensuring timely communication, effective response, and post-incident review to capture lessons learned.

• Regulatory Compliance: Stay current with global regulatory requirements pertaining to third-party risk and operational resilience (e.g., DORA, EBA Guidelines, OCC, FCA, MAS), ensuring Wise's program remains compliant.

• Stakeholder Engagement: Build and maintain strong relationships with internal business owners, technology teams, risk functions, and external third-party partners to foster a collaborative approach to resilience.

• Reporting: Prepare and present regular reports on the status, risks, and effectiveness of the third-party operational resilience program to senior management and relevant governance committees.

This role will give you the opportunity to: 

• The chance to make a real impact on a global product used by millions.

• Work right at the heart of the organisation, in the 1st line of defence,, in a fast-moving environment;  

• Be empowered to identify business continuity ‘problems’ and take a lead in the solution design and implementation;  

Experience:

• 5+ years of experience in third-party risk management, operational resilience, business continuity, or a related field.

• Demonstrable experience in assessing, managing, and enhancing the operational resilience capabilities of external vendors, ideally within financial services or a regulated technology environment.

• Solid understanding of relevant global regulations and guidelines concerning third-party risk and operational resilience.

Skills:

• Strong analytical and problem-solving skills, with the ability to identify complex risks and propose practical solutions

• Excellent project management skills, with the ability to manage multiple complex initiatives simultaneously.

• Exceptional communication (written and verbal), negotiation, and interpersonal skills, with the ability to influence and build consensus.

• Detail-oriented with a proactive approach to risk identification and mitigation.

• Ability to work independently and collaboratively in a dynamic, global environment.

• Willing to travel, as Wise offices are located across different countries; and

• Legally authorized to work in the the UK 

• We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

• Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

• And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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