Theater General Manager

This job is being posted by PCDA, but will be hired by Icon Cinemas.  

Position Overview 

The General Manager is responsible for the overall leadership, operations, financial performance, and guest experience of the Icon Cinemas location in Ponca City. This role ensures the theater operates efficiently and profitably, safely, and to high service standards, while fostering a positive work culture among team members. 

Key Responsibilities 

Operations & Facility Management 

• Oversee all daily theater operations, including assistant managers, concessions, ushers, cleaning, and maintenance. 

• Ensure equipment (projection, sound, lighting, HVAC, etc.) is properly maintained, and that technical problems are addressed promptly. 

• Maintain facility cleanliness, safety, and compliance with health, fire, building, ADA, liquor and other regulatory standards. 

• Manage inventory for concessions, supplies, and operational materials. 

• Oversee opening, closing, shift changes, and emergency protocols. 

Staff & Team Leadership 

• Recruit, hire, train, supervise, develop, and, when necessary, discipline staff (assistant managers, ushers, concession workers, cleaners, etc.). 

• Create and maintain staff schedules to ensure proper coverage — especially during peak times (evenings, weekends, holidays). 

• Set performance goals and conduct performance evaluations; provide coaching and feedback. 

• Promote a positive, customer focused culture within the team. 

• Ensure compliance with company policies, procedures, and standards. 

Guest Experience & Customer Service 

• Ensure the highest levels of guest satisfaction by addressing and resolving customer complaints and issues in a timely and professional manner. 

• Uphold standards for theater ambiance, cleanliness, staff appearance, food and beverage, and service delivery. 

• Monitor customer feedback and implement improvements. 

• Coordinate with marketing/advertising to promote films, events, promotions, and community outreach. 

Marketing, Sales & Community Relations 

• Work with corporate or local marketing to plan and execute promotions, loyalty programs, special events, and group bookings. 

• Develop relationships with local businesses, schools, organizations, and civic groups to drive group sales and events. 

• Represent the theater in the community (e.g., local chambers, events). 

Qualifications & Skills 

• Management experience, ideally in entertainment, hospitality, or retail. 

• Theater experience preferred but not required. 

• Leadership and people skills: ability to motivate, develop, and manage a diverse team. 

• Excellent customer service, communication, and conflict resolution skills. 

• Capability to make decisions under pressure, manage multiple priorities, and adapt to changing situations. 

• Proficient with point-of-sale (POS), scheduling software, and standard office tools (Excel, reporting). 

• Understanding of projection, sound, and theater technical systems is a plus. 

• Willingness to work evenings, weekends, and holidays as required by the business. 

Working Conditions 

• The role is full-time and typically requires presence in the theater during nights and weekends. 

• The General Manager may need to respond to emergencies (technical failures, security, facility issues) outside normal hours. 

• Frequent walking, standing, and occasional lifting (moving supplies, equipment) may be required.