Provides direct and general supervision to Table Games staff in order to ensure effective and efficient gaming operations. Creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.
Responsibilities1. Staff, schedule, evaluate, train, develop, monitor and lead team members in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members
2. Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.
3. Assist with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.
4. Maintain, through supervision, a continuous awareness of all Table Games activity within assigned section(s); Report any suspected irregular or illegal gaming practices to the Table Games Assistant Shift Manager to maintain the integrity of the gaming tables
5. Evaluate guest play and extend complimentary services to support extended play.
6. Resolve customer and employee complaints.
7. Ensure procedures for opening and closing of the Table Games are followed according to established procedures.
9. Maintains awareness of how each game stands with respect to player limits, special
customers, wins/losses, and dealer performance.
10. Perform other duties as assigned by management.
Qualifications
Must be able to obtain and maintain valid gaming license
• Demonstrated knowledge of various Table Games and previous Table Games supervisor experience
• Displays excellent verbal and written communication skills
• Must maintain a professional, neat and well-groomed appearance.
• Must be able to work varied shifts, including weekends and holidays.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.
Skills Required
- Ability to obtain and maintain a valid gaming license
- Demonstrated knowledge of various table games
- Previous Table Games supervisor experience
- Excellent verbal and written communication skills
- Professional, neat, and well-groomed appearance
- Ability to work varied shifts including weekends and holidays
- Ability to be physically mobile and stand/walk 8 to 12-hour shifts
- Excellent guest service skills and ability to resolve customer complaints
- Ability to work in environments with smoke, noise, dust, crowds and varying conditions
- Regular and punctual attendance
What We Do
Caesars Entertainment is one of the world's most diversified casino-entertainment providers and the most geographically diverse U.S. casino-entertainment company. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment's resorts operate primarily under the Caesars®, Harrah's® and Horseshoe® brand names. Caesars Entertainment's portfolio also includes the Caesars Entertainment UK family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars Entertainment is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
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