OverviewThe TFO (Touch-Free Operation) Program Driver is responsible for driving Touch-Free Operations within Managed Services as part of Ericsson Operation Engine (EOE) and Intent-Based Operations (IBO). The role leads the transformation from manual and reactive operations toward automated, AI-enabled, and closed-loop operations, supporting higher operational autonomy and improved service outcomes.
This position ensures TFO initiatives deliver measurable business value aligned with Managed Services contract commitments, productivity targets, service quality, and customer experience.
Key Responsibilities
- Accountable for end-to-end Touch-Free Operations outcomes across Managed Services.
- Drive automation and closed-loop adoption to reduce manual effort, risk, and MTTR.
- Ensure TFO initiatives support contract economics, service stability, and sustainability.
- Define and maintain the TFO roadmap aligned with EOE, IBO, and Managed Services objectives.
- Identify and prioritize high-impact TFO use cases across NOC, RAN, Core, Transport, and Field Operations.
- Own business value realization, including productivity improvement, cost optimization, and service stability.
- Act as the central orchestration point across operations, automation/AI, tools, IT, data, and customer stakeholders.
- Establish governance, execution cadence, and performance reporting.
- Ensure initiatives move from pilot to scale and Business-as-Usual (BAU).
- Proactively manage risks, dependencies, and execution gaps.
What You Will Do
- Translate management and customer strategy into executable TFO initiatives.
- Coordinate cross-domain teams to ensure alignment and delivery.
- Track KPIs, benefits realization, and contractual impact.
- Support adoption of automated ways of working and data-driven operations.
Competencies Required
- Technical
- Strong understanding of Managed Services and service assurance operations.
- Knowledge of automation, AI/ML, and closed-loop operations.
- Familiarity with EOE, IBO, or Autonomous Network principles is an advantage.
- Ability to translate technical initiatives into business and contractual outcomes.
- Leadership & Interpersonal
- Strong program and stakeholder management skills.
- Ability to influence without direct authority in a matrix organization.
- Structured, outcome-driven, and pragmatic mindset.
- Strong communication, presentation, and reporting skills.
- Experience with project management methodologies (Agile, Scrum, PMP).
- Primary Interfaces
- Managed Services Operations teams
- Transformation, Automation, and AI/ML teams
- Tools, IT, and Data teams
- Customer operational and transformation stakeholders
- Ericsson Managed Services leadership
Qualifications & Experience
- Bachelor's degree in Engineering, Telecommunications, IT, or related field (Master's/MBA is a plus).
- 8-10 years of experience in Managed Services, Network Operations, or Operational Transformation.
- Proven experience leading cross-functional programs in complex telecom environments.
- Experience in customer-facing Managed Services contracts and automation initiatives
Top Skills
What the Team is Saying
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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