Are you ready for the best destination of your career?
Spotnana is transforming the $11 trillion travel industry by building modern infrastructure that brings freedom, simplicity, and trust to travelers worldwide.
Backed by over $115M in funding from top-tier investors, including ICONIQ, Durable, Mubadala, Madrona, and Sandberg Bernthal Ventures, we are addressing some of the travel industry's most complex challenges—and we need your expertise to help us succeed.
How you’ll make an impact
As a crucial member of our Operations Support & Training [OST] Team, you will be supporting many aspects of travel operations such as, but not limited to, Onboarding, Agent Support, Travel Operations Support and Testing. We need team members who can adapt to the changing landscape in travel and deliver exceptional outcomes for the user experience. This is a remote eligible role.
What you’ll own
- Maintaining a high level of summaries of testing for products, app, and new tools & features.
- Helping streamlines the onboarding process.
- Contributing to your team's continual learning and upskilling.
- Providing feedback to our product and engineering team when something can be improved.
- Special projects galore! You’ll be involved in initiatives outside the daily duties!
- Working independently, solving and troubleshooting technical errors
- May be acting as a liaison between many departments and projects
- Understanding the working of the mid-office, back-office & front-office.
Experience to bring with you
- 10+ years experience as a business travel agent, preferably supporting global travel for Fortune 1000 clients.
- Excellent use of Sabre.
- Capable of multitasking and staying focused and organized
- In the remote environment, communication skills and communication tools are essential
- Time Management, able to meet deadlines
- Need someone who can work independently and as part of a team. Must have strong oral and written communication skills; must be a good listener.
- Must be extremely well-organized, able to multitask and prioritize.
- Need a positive attitude, attention to detail, patience, and persistence.
- Must have experience and be highly proficient in Microsoft Excel, Word, and Outlook. As well as G-suite
- Flexible working schedule
We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.
What the Team is Saying
What We Do
Spotnana is the travel platform that connects humanity. We are modernizing the infrastructure of the travel industry in order to bring freedom, simplicity, and trust to travelers everywhere. Our groundbreaking Travel-as-a-Service platform revolutionizes travel for corporations and consumers, modernizes how travel suppliers sell their inventory, and enables any company to provide the world's best global travel experiences to their customers.
Why Work With Us
We're modernizing a trillion dollar industry responsible for transporting billions of people every year. We believe people form stronger bonds of trust, empathy, and understanding when they gather together in person.
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Spotnana Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Spotnana strives to facilitate a highly collaborative workplace, both virtually and in-person. We have adopted a hybrid workplace model. As not all teams/roles align to a hybrid model, we support alternate working arrangements for eligible positions.
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