Testing Mainframe - Associate I - Bangalore

Job Description
We are seeking a dedicated professional with a solid understanding and practical experience in mainframe systems, file validation, and testing. In this role, you will collaborate closely with both our onshore technology teams and client-side tech teams to execute product setups in both testing and production environments. A key aspect of this position is the ability to facilitate discussions with clients to thoroughly understand their requirements. The role requires flexibility to work evening or night shifts.
Job Summary
As a Testing Mainframe - Associate I in our Bangalore team, you will be responsible for understanding and working with mainframe, File validation and Testing. You will work closely with onshore Tech teams as well as Tech teams from Clients side to perform product setup in testing as well as production Environment. This role requires a willingness to work in Evening / Night shifts and a good understanding of US and Canada treasury products.
Job Responsibilities

• Exhibit ownership and ensure client satisfaction.
• Manage expectations by establishing clear timelines and documentation requirements.
• Communicate internally and provide status updates to partners and clients.
• Demonstrate creative problem-solving and sound judgment in decision-making.
• Adhere to policies and procedures, meeting or exceeding Service Level Agreements (SLA).
• Escalate and resolve issues in a timely manner.
• Record observations and escalate when necessary.
• Identify gaps and exceptions, recommending possible solutions.
• Handle multiple requests simultaneously through effective project management.
• Demonstrate the ability to independently manage conflict and mobilize resources.
• Assist clients and internal teams in setting up products according to requirements.

Required Qualifications, Skills and Capabilities

• Demonstrate strong verbal and written communication skills.
• Apply excellent logical and analytical skills with attention to detail.
• Manage multiple work requests efficiently with a good sense of time and work management.
• Leverage strong experience in mainframe or transmission file testing.
• Utilize a good understanding of system, regression, or UAT testing.
• Create comprehensive test cases and test scenarios.
• Hold an engineering degree with a minimum of 5+ years of experience in banking, financial services, or treasury product implementation with a technical background.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.