Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best selfAt Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
As the Testing and Charging Customer Care Supervisor, you bring value to the organization with your ability to handle customer situations.
Job Components:
Manage customer relationships by providing service and support in a timely manner
Oversee maintenance of Distributor active dealer “contracts” and ensure dealer needs are met
Maintain maximum customer satisfaction
Manage special projects as assigned by Department Director or requested by customer
Provide daily oversight to the T&C Customer Care team Manage and train Team Members: onboarding, cross-training, skill development
Establish, make visible and report on key process and customer care goals and metrics
Facilitate communication with Sales, T&C leadership, Distributors, and dealers, serving as the SME and point of escalation, and providing excellence in all things to increase the value of the program
Collect empirical, qualitative and anecdotal feedback for regular delivery to the T&C leadership
Continuously evaluate current state and drive continuous improvement across all T&C processes
Regularly evaluate each Team Member to provide positive and constructive feedback, assist in goal setting and achievement, and lead them through improvement opportunities
Provide budget insight for program specific components
Qualifications:
Bachelor’s or Business degree preferred or equivalent work experience
Supervisory or leadership experience preferred
Call center experience preferred Battery business knowledge preferred
Excellent written and verbal communication skills
Ability to balance multiple assignments with little supervision
Strong process and analytical skills
Self-starter/self-disciplined
Proficient in MS Office products, especially Excel
Scope Data:
Ensure the consistent, day-to-day performance of our commitments
Work with internal departments toward the completion of critical projects
Aid in bringing uncooperative
Distributors into compliance with program parameters
Work Environment:
Ability to sustain posture in a seated position for prolonged periods of time
Regularly required to use hands to grasp or handle, and talk and hear
Specific vision abilities include close vision, depth perception and ability to adjust focus
Ability to occasionally lift and/or move 50+ lbs.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
Skills Required
- Bachelor's or Business degree or equivalent work experience
- Supervisory or leadership experience
- Call center experience
- Battery business knowledge
- Excellent written and verbal communication skills
- Ability to balance multiple assignments with little supervision
- Strong process and analytical skills
- Self-starter / self-disciplined
- Proficient in MS Office products, especially Excel
- Ability to occasionally lift and/or move 50+ lbs.
What We Do
Built to top industry standards, Interstate Batteries has been technician’s choice for 9 years and counting and is the No. 1 replacement brand battery in North America. Our business is powered by a Distributor network of 300 wholesale warehouses and backed up by more than 200,000 Dealers around the world as well as 200 All Battery Center franchise stores. Guided by a set of common values, we’re committed to enriching lives as we deliver the most trustworthy source of power to the world – now, and for generations to come. At Interstate we are driven by our unique combination of proven experience, integrity and heart – determined to meet the needs of those we serve today, while thinking ahead to what they’ll need tomorrow. We are committed to standing behind everything we do and delivering the excellence that professionals trust. Now over a billion dollar, privately held corporation, Interstate thrives on our innovation and our old-fashioned business principles – founded on treating others like we would like to be treated. Our strong company culture and commitment to our employees have also earned us spots among the Top 100 Places to Work with the Dallas Morning News and on the list of Top 150 National Places to Work. Three lines of business make up our enterprise, employing more than 1,700 team members nationwide. --Interstate Batteries and Our Distributor Network --Interstate Batteries Recycling, Inc. --Interstate All Battery Center
