Test Engr Lead

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

The Test Engineer Lead on the CSG Quote & Order Solutions team is responsible for overseeing end‑to‑end testing across multiple solutions, including planning test cycles, guiding testers, coordinating with project stakeholders, and ensuring clear communication of quality outcomes. The role requires strong experience in functional, non‑functional, API, and regression testing, along with solid knowledge of automation testing concepts to provide strategic guidance. Key responsibilities include reviewing test documentation, improving testing standards, supporting UAT and customer-facing testing activities, resolving defects efficiently, and occasionally working on-site during critical SIT or UAT phases. Strong leadership, problem‑solving skills, and effective communication across distributed teams are essential.

What you will be doing:

• You will be reporting to the Test Manager
• Lead end-to-end planning of test activities, including defining test scope, strategy, timelines, and supporting on resource allocation.
• Manage a team of Test Engineers during test execution cycles, ensuring efficient distribution of tasks and adherence to testing standards.
• Oversee functional, non-functional, regression, and integration (API) testing across multiple solutions and environments.
• Communicate test progress, risks, and quality insights to project managers, solution architects, developers, and customer stakeholders.
• Be available, when required, to work temporarily on-site with programs or project teams during critical SIT or UAT test cycles to support smooth coordination and timely issue resolution.
• Apply knowledge and experience in automation testing to guide best practices, review automation approaches, and support automation initiatives—without being responsible for daily automation script development.
• Ensure defects are logged, prioritized, and resolved through effective collaboration with engineering teams.
• Review and provide guidance on test plans, test cases, and test documentation prepared by team members to ensure structure, clarity, and consistency with testing standards.
• Maintain and enhance internal QA methodologies, best practices, and testing standards through documentation on internal Wiki/Confluence.
• Support customer-facing testing activities, including UAT coordination, test flow walkthroughs, customer demonstrations, and quality checkpoints.
• Mentor and coach junior and mid-level testers, helping them grow their technical, analytical, and communication skills, and fostering a culture of continuous learning and ownership.

You should have:

• A bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience.
• 5+ years of hands-on experience in software testing, with at least 2 years in a Lead or Senior Test Engineer role.
• Strong knowledge of software testing methodologies, structured test design techniques, and the quality assurance lifecycle.
• Experience working with automation concepts and frameworks — with the ability to guide automation strategies, evaluate approaches, and provide technical direction when needed.
• Familiarity with API testing and tools like Postman, Bruno, or Swagger.
• Demonstrated ability to lead test cycles, drive discussions with stakeholders, and produce clear and actionable test reporting.
• Strong analytical and problem-solving skills, particularly in debugging complex system behavior across integrated components.
• Excellent verbal and written communication skills in English, with the ability to convey complex testing concepts to both technical and non-technical audiences.
• Ability to lead and collaborate effectively in a fast-paced, distributed, and cross-functional team environment.
• A passion for quality, continuous improvement, and supporting others to become better testers.

Our Guiding Principles:

• Impact, Empower and support others—colleagues, partners, and customers. When we work together, we deliver meaningful results.
• Integrity, Do the right thing for our people and our customers. We operate with transparency, trust, and respect.
• Inspiration, Think boldly and act with passion. Innovate and explore new ideas without fear of failure.

Perks & Benefits:

• Work from Home
• Employee Belonging Groups
• Opportunities to lead quality initiatives across major customer solutions
• Growth in test leadership, test strategy, and collaboration with cross-regional teams
• A supportive, collaborative global work environment

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.