Tickets.com is looking for a Test Engineer who is responsible for leading the test effort for one of the Product Development teams within our Venue Engineering group. This role will serve as a core member of an Agile team, collaborating with world-class Developers, Product Managers, Designers, and Project Managers to deliver the highest quality products in a timely and efficient manner.
Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.
We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.
Responsibilities
- Proactively evangelizing quality in all phases of the software development process
- Authoring and communicating clear test plans, results, and coverage to your team and organization
- Testing service layer using tools like Postman, Paw, and Playwright
- Utilizing debugging proxies, application performance monitoring, and machine-generated data to identify the root cause of issues
- Contributing to the project’s test automation suites and identifying high-value opportunities to apply automation and testing tools
- Assuming co-ownership of automation and testing tools backlog
- Serving as a subject matter expert and coach for testing approaches
- Actively leverage and evaluate AI-assisted tooling (e.g., code conversion, test generation) to accelerate automation efforts and ensure quality of AI-generated code
- Demonstrating product/platform expertise to uncover design and implementation risks early in the planning and design phases
Qualifications & Skills
- 4+ years of software testing experience and the ability to demonstrate testing and technical prowess
- Self-motivated, communicative, curious, proactive nature
- Understanding of industry-standard test processes, load testing, and test automation pyramids
- Excellent communication, problem-solving, and troubleshooting skills
- Eagerness to learn new things and overcome challenges
- Experience in an agile environment using processes such as Scrum, Kanban, etc
- Experience with software coding, specifically as it relates to building test automation (e.g. JavaScript, TypeScript)
- Experience with source code management (Git, etc.)
- Experience with test tracking tools (X-Ray, etc.)
- Experience with AI-assisted testing capabilities such as self-healing automation, synthetic data generation, or test code generation
- Playwright experience/expertise
- Experience introspecting application performance using tools such as JMX and APM (e.g. DataDog) alongside comprehending code paths based on application logging, metrics, and other signals
- Experience with SRE and SRE concepts such as error budgets, SLI/SLO, etc
- Experience with continuous integration (GitHub Actions, etc.)
- Understanding of persistence layer and ability to plan and load test data
Salary Range: $105,000 - $130,000 (Base Salary) + Bonus
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.
Top MLB Perks & Benefits
- Competitive Benefits Package
- Company 401K Contribution
- Paid Time Off and Holidays
- Paid Parental Leave
- Access to Free Tickets to Baseball Games & MLB.TV
- Discounts at MLB Store | MLBShop.com
- Employee Assistance Programs (EAP)
- Onsite/Online Training & Development Programs
- Tuition Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Pet Insurance
Why MLB?
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
California Residents: Please see our California Recruitment Privacy Policy for more details.
Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected]. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
Are you ready to Step Up to the Plate? Apply below!
Skills Required
- 4+ years of software testing experience
- Experience building test automation using JavaScript or TypeScript
- Playwright experience/expertise
- Experience with source code management (Git)
- Experience with continuous integration (GitHub Actions or similar)
- Experience with test tracking tools (X-Ray or similar)
- Experience with API/service testing tools (Postman, Paw)
- Experience introspecting performance using JMX and APM tools (e.g., DataDog)
- Understanding of industry-standard test processes, load testing, and test automation pyramids
- Experience with AI-assisted testing capabilities (self-healing automation, synthetic data generation, test code generation)
- Familiarity with SRE concepts such as error budgets, SLI/SLO
- Ability to plan and load test persistence layer data
- Strong communication, problem-solving, troubleshooting, and collaborative skills in Agile environments
- Experience using debugging proxies and analyzing machine-generated logs/metrics to identify root causes
What We Do
MLB is in the business of producing and showcasing human performance. Our core product consists of those who are the best at what they do. And for that we have a responsibility to provide the highest quality product that we can, at every level. Our fans and our communities deserve nothing less.
Why Work With Us
For those who are ready to join the Major Leagues of their careers, we take the same approach that we do with our players. We strive to engineer experiences that empower our own “workforce athletes” to be at their best. Step up to the plate and let's build the next chapter of Major League Baseball, together.
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