Test Coordinator - Tacoma, WA

**This is not a remote position; on-site position located in Tacoma, WA**

PRIMARY RESPONSIBILITIES

• Split clinical and administrative duties:

  • Patient communications, including draw and timing requirements.
  • Administrative duties, such as accessing patient information and reports in Electronic Medical Record (EMR), scheduling patients, aligning available blood draw times to clinic requirements, etc.
  • Work from home time to be noted on timecard, submitted weekly
• Requires tracking and data entry for each draw completed, including billing information when applicable.
• Verifies test requisitions by comparing information with EMR information, bringing discrepancies to the attention of unit personnel and/or resolving missing information fields.
• Verifies patient by reading and securing patient identification.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log, identifies and reports needed changes to process.
• Maintains safe, secure, and healthy work environment by following CAP CLIA standards and procedures, following with compliance and/or legal regulations.
• Work with assigned field team and internal channels to maintain & support existing customers.
• Successfully drive completion and efficiency rates set by the business unit.
• Articulate product and program specifics to the Natera patient community and interested parties.
• Identifies, nurtures and grows patient relationships to influence, schedule, and renew ongoing Natera testing.
• Makes required outbound calls as set by the business needs.  
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; refers unresolved orders back to the originator for further clarification; notifies clinic contact/supervisor of unresolved orders.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations.
• Enhances phlebotomy department reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to patient experience.
• Position works with PHI on a regular basis in paper and/or electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Manages logistical requirements/printing of patient reports for associated clinic.
• Manages general billing questions/triaging for resolution with patients.
• Scheduling pick-ups from courier services - FedEx or Medspeed.

QUALIFICATIONS

• Minimum of 2 years of medical assisting experience
• BS/BA degree (preferred)
• High School Diploma (or equivalent) required

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
• EMR systems proficiency
• Knowledge of basic medical terminology

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work in an office setting while wearing scrubs, following safe clinical practices for every blood draw
• Support dedicated “work from home” time for patient scheduling and communications
• Clinic on-site work schedule to be defined per clinic requirements.