Territory Supervisor (Northeast) - JJMT Vision

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Customer Service

Job Category:

People Leader

All Job Posting Locations:

Arkansas (Any City), Connecticut (Any City), Delaware (Any City), Maine (Any City), Maryland (Any City), Massachusetts (Any City), New Hampshire (Any City), New Jersey (Any City), Ohio (Any City), Pennsylvania (Any City), Rhode Island (Any City), Tennessee (Any City), Vermont (Any City), Virginia (Any City), West Virginia (Any City)

Job Description:

Johnson & Johnson Vision is recruiting for a Territory Supervisor. This field-based position is responsible for providing all front line supervisory activity to assigned field service staff. The territory includes all states from Maine to Virginia; West Virginia; Ohio; Tennessee and Arkansas.

Job Responsibilities:

•  Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

•  Responsible for scheduling all activities of the Field Specialists to ensure customers technical needs are met.

•  Responsible for the scheduling of all reactive calls, committing arrival time to customers to ensure J&J meets our Service Level Agreements.

•  Responsible for scheduling all proactive calls to ensure all preventative maintenance, required updates, and appropriate retrofits are completed within specified time frames.

•  Responsible for initiating technical escalations as necessary to ensure timely repair of equipment.

•  Responsible for level loading work across the Field Specialists, managing overtime, approving time off, and scheduling training for all assigned Field Specialists.

•  Responsible for approving expenses, monitoring individual team member performance and area metrics.

•  Responsible for driving regulatory compliance and auditing of Field Specialist's tools, parts and administration.

Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

Leadership and team management skills. Attention to detail and problem-solving skills. Strong written and verbal communication.

Expertise in the Field Service Industry.

Excellent interpersonal and customer service skills. Knowledge of company policies.

Time management and organizational skills.

Ability to maintain a consistent teamwork mentality.

Computer skills and knowledge of relevant software applications.

Qualifications:

Required:

• At Least 6 Years of Work Experience
• H.S. Diploma or Equivalent

Preferred:

• Bachelor's degree

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers . Internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning, Customer Centricity, Customer Experience Management, Customer Retentions, Customer Service Philosophy, Customer Support, Customer Support Operations, Customer Support Trends, Developing Others, Emerging Technologies, Inclusive Leadership, Issue Escalation, Leadership, Resource Management, Service Request Management, Supervision, Tactical Thinking, Training People

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits