Territory Operations Manager

Why Orthofix?
    

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.  

Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.

POSITION SUMMARY:  

The Territory Operations Manager (TOM) will broadly support Territory Managers (TMs) and Associate Territory Managers (ATMs) by providing detailed document review and organization, procedure coordination and management, and close and effective communications with colleagues, patients, medical staff and cross-functional internal departments reporting directly to RVP. The individual will uphold honest and ethical conduct; compliance with applicable governmental laws, rules, and regulations; and prompt and accountable actions.

DUTIES AND RESPONSIBILITIES:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Review, revise and manage documentation; submit clean order packets for internal review.

• Manage wholesale orders, open orders, and AOBS with corrective actions. 

• Track patient information and interactions with physician spreadsheet. 

• Contact patients for fitting appointments and any related TM/ATM assistance requested: education of the device, review insurance benefits, PCBS, and responsible for timely delivery of device.

• Inventory control:  order inventory for all TM/ATMs and track serial numbers. 

• Staffing: Onboard TM/ATMs with new hire expectations for inventory control, mandatory coversheet usage, and staging orders in chronological order.

• Reporting:  Forward relevant information to TM/ATMs and provide correct forms and patient information as needed for fittings.

• Ensure order completion in accordance with insurance payer guidelines to achieve a conversion rate of at least 60%

• Collaborate with OTC, management, and IA supervisor to improve order processes and escalate necessary orders.

• Provide RVP quarterly review on territory, pain points, and any critical issues.

ESSENTIAL SKILLS, EXPERIENCE, AND QUALIFICATIONS: 

• Clear, respectful, and thorough communication skills for patients, staff, and medical practitioners, which must include excellent written and oral communication, active listening, and timely feedback.

• Able to present for individuals or groups.

• Time management skills:  Prioritizing, delegation, and decision-making. Goal setting, multitasking, strategic thinking, scheduling.

• Data entry, spreadsheet literacy, and related electronic proficiencies.

PHYSICAL DEMANDS AND WORK CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift and transport products and literature to customer site throughout each day. 

• Lifting capacity of approximately 20 - 30 pounds. 

• May be required to travel within territory by plane, car, etc. If traveling by car, a valid driver's license and proof of insurance is required.

The anticipated salary for this position is $65,000 to $72,000 per year, plus commissions based on performance, and benefits.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer.  Nothing in this document alters an employee’s at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.