Ecolab’s Institutional division partners with aged care facilities, hotels, hospitals and commercial kitchens to deliver safer, cleaner and more efficient environments. We’re seeking a motivated and customer-focused Territory Manager to help grow and support our customers.
About the Role
As a Territory Manager, you will be the face of Ecolab Institutional, managing a portfolio of customers while identifying new business opportunities through distributor partnerships and direct relationships. This role is perfect for someone who enjoys variety—mixing customer engagement, technical service, problem-solving and commercial growth. You’ll spend time on the road, occasionally staying a few nights away per month, supporting aged care customers and other institutional partners.
You will also undertake basic on-site installation, troubleshooting and maintenance of Ecolab equipment—so comfort with the use of basic hand and power tools is important.
Key Responsibilities
Customer Management & Growth
Manage and grow a defined territory across the Institutional sector
Build strong relationships with aged care facilities, hospitality venues and commercial customers
Work with distributors to identify and convert new business opportunities
Conduct site assessments, recommend solutions and deliver product demonstrations
Technical Service & Support
Install and maintain small Ecolab dispensing and dosing systems (basic power tools required)
Troubleshoot minor equipment issues and escalate complex service needs when required
Train customers on safe and effective use of Ecolab products and systems
Commercial & Operational Execution
Deliver on territory sales targets and new business pipeline
Maintain accurate activity reporting, forecasting and CRM updates
Ensure all work aligns with Ecolab’s safety, quality and service standards
Travel Requirements
Ability to travel within your territory, including x5 overnight stays per month
About You
You are a proactive, customer-first professional who enjoys balancing account management, hands-on service and commercial growth. You’ll bring:
Experience working in or supporting aged care, hospitality, healthcare or related sectors
Strong communication and relationship-building skills
Problem-solving mindset with the ability to work independently
Comfort using basic tools (e.g., drill, screwdriver, wrench) and willingness to learn
Valid driver’s licence and ability to travel as required
Experience in hygiene, facilities, chemicals or services is valuable but not essential—full training is provided.
Why Ecolab?
Join a global leader dedicated to making the world cleaner and safer
Access world-class training and development pathways
Competitive salary + vehicle + tools + bonuses
Strong team culture, with ongoing support and career progression
Opportunity to make a positive impact in the aged care and institutional sectors
Apply Today
If you’re passionate about customer service and want to be part of a company that makes a difference every day, we’d love to hear from you.
Apply now and start your journey with Ecolab.
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Top Skills
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
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