About the company.
We are a market-leading fintech company that supports over 80,000 businesses across 80 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our customer service department to support a growing customer base. With an inclusive culture, Epos Now supports every employee with a personalised progression plan to identify a clear and achievable career path for success.
About the role.
The Territory Manager is responsible for overseeing the performance and operations of team leaders within their designated territory. This role involves ensuring successful customer onboarding, integration, and training, as well as maintaining alignment with the overall departmental goals.
- Team Leadership and Management:
Manage Team Leaders: Including setting goals, performance reviews, and ensuring weekend coverage.
Performance Reporting: Provide monthly reports on key metrics such as account trends, accounts returned to sales, disputed graduations, and accounts lost.
Cross-Functional Collaboration: Collaborate with the Customer Retention, Service, and Sales Teams to enhance customer experience. - Process Optimization: When necessary, adjust processes to align with customer needs and improve efficiency within the territory.
Strategic Territory Management: Oversee overall territory performance, ensuring alignment with departmental goals. - Quality Assurance and Compliance: Ensure regional adherence to global strategies and KYC compliance.
Innovative Leadership: Foster a culture of innovation and continuous improvement within the team.
Customer Journey Enhancement: Continuously evaluate and enhance the customer journey from onboarding to graduation.
Essential Skills & Experience:
- Proven experience leading managers or Team Leaders in a performance-driven environment
- Strong coaching skills and the ability to hold others accountable
- Confident using data to make informed decisions and drive change
- Experience managing resource planning (e.g. rotas, absences, training coverage)
- Ability to work cross-functionally and influence at all levels
- Comfortable with fast-paced, changing environments and managing through uncertainty
- Strong written and verbal communication skills
Desired Skills:
- Experience in tech, SaaS, retail, or hospitality sectors
- Understanding of KYC or compliance processes
- Exposure to AI tools like ChatGPT, Gemini, or Copilot
Competencies:
- Change Focus -driving change & efficiency
- Leadership - Leading others with a focus on developing teams
- Stakeholder Management - strategic thinking and communication
- Planning & Reviewing - resourcing for efficiency and demand
Benefits.
- Career progression and increased basic salary achievable by reaching revenue and customer satisfaction targets.
- 401k matching
- Employee Assistance Programme
- Health Insurance
- 24/7 access to a mental health and wellbeing online centre.
- Long Service Awards.
- Birthday Day Off.
- Company celebratory events (summer and winter).
Hiring process.
Successful candidates will have a short screening call with our Talent Team, before being
invited for an interview with the Hiring Manager
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What We Do
Epos Now is a global payments and cloud-based software provider, focused on small and medium businesses in the retail, hospitality and personal care sectors. We specialise in the design and manufacture of electronic points of sale (commonly referred to as EPOS) as well as an integrated payments solution.
Founded in 2011 by our Chief Executive, Jacyn Heavens, Epos Now is currently available in the United Kingdom, Ireland, the United States, Canada, Australia, New Zealand, Spain and Mexico.
Creators of the UK's first POS AppStore and winners of the prestigious Queen's Award for Innovation, we set the bar for POS excellence. Other accolades include the UK Business & Innovation Awards, International Business Award, Customer Experience Award, FT 1000 46th Fastest growing company in Europe and the two time winner of the Sunday Times Tech Track.
