Job Title:
Territory ManagerDepartment:
Business DevelopmentJob Status:
ExemptCompensation:
Direct Reports:
NoCOMPANY OVERVIEW
CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!
JOB SUMMARY
The Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative, relationship-focused sales. The Territory Manager will qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages.
LOCATION: Must reside in the Phoenix, AZ area.
ESSENTIAL JOB DUTIES
- Qualify 25+ inbound leads per week using structured discovery process (1 week qualification period).
- Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements.
- Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors.
- Manage 3-week conversion period with systematic follow-up and proactive customer engagement.
- Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support.
- Maintain 50+ retained customer relationships with consistent touchpoints and value-added service. • Use CRM daily to track all activities, opportunities, and customer interactions accurately.
- Follow established sales process and complete assigned tasks within company systems.
- Coordinate with operations, customer service, and claims teams to resolve issues.
- Target: $750k annual revenue growth (8-10 new $50k+ customers per year).
- Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL.
- Cover one or more designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain consistent customer contact within the assigned geographic area(s).
- Other duties as assigned
#Sales
Skills Required
- Must reside in the Phoenix, AZ area
- Experience selling Less-Than-Truckload (LTL) freight or transportation services
- Ability to qualify 25+ inbound leads per week and manage a 3-week conversion process
- Manage and retain 50+ customer relationships with consistent CRM usage
- Use CRM daily to track activities, opportunities, and customer interactions
- Travel within assigned territory as needed to develop business and service accounts
- Consultative B2B sales and account management skills
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What We Do
CrossCountry Freight Solutions (CCFS) is an asset-based carrier and innovator in the LTL (Less-than-Truckload) trucking industry. They provide complete freight and logistics solutions, including nationwide truckload services and specialized coverage across 18 states. Their mission is to achieve universal prosperity for their customers, company, team members, and communities through technology-driven shipping solutions and a vast network of service centers.
