Territory Manager - Technical Services – Job Description
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Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
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Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
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Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
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Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
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Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
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Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
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Execute technical tasks assigned by team leadership in a timely and efficient manner.
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Utilize technical management systems effectively to ensure accurate and complete data entry.
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Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
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Mentor junior engineers through technical escalation support and customer relationship building
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Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations
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Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
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Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers
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Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships.
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Reseller coordination - Inventory & Spares distribution TAT management
Diversity & Inclusion at Fresenius Medical Care Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive.
Skills Required
- Perform on-site installation, training, repair, and maintenance of client machinery
- Deliver technical support and build strong customer relationships
- Negotiate and secure service contracts and spare part sales; manage billing and accounts receivable for service activities
- Manage spare parts and tools inventory, ensuring adequate stock levels
- Complete required technical training and assessments to maintain technical proficiency
- Use technical management systems and CRM software for accurate data entry and documentation
- Document technical activities in Field Service Reports, CRM, and other administrative records
- Mentor junior engineers and provide technical escalation support
Fresenius Medical Care Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fresenius Medical Care and has not been reviewed or approved by Fresenius Medical Care.
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Leave & Time Off Breadth — PTO is described as ample for 3x12-hour shifts and is complemented by paid caregiver leave, holidays, and sick time. This range of time-off options provides meaningful flexibility for many roles.
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Healthcare Strength — Medical coverage includes 100% preventive care, office-visit copays, prescription coverage, and disability insurance, while dental covers preventive, basic, and major restorative services up to an annual limit. Vision benefits are also available.
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Wellbeing & Lifestyle Benefits — Wellness programs feature the Rally app with fitness rewards, virtual therapy, and an Employee Assistance Program with free counseling. Additional offerings like digital physical therapy and expert medical opinions broaden holistic support.
Fresenius Medical Care Insights
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life. Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
