Life Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living!
We are looking for a Technical Support Representative to provide best in class surgical technical advice to surgeons and nurses inside the Operative Room.
To do this, you’ll need to build and develop strong working relationship with medical professionals and lead pre-sales activities to expand and retain our business within our existing accounts.
You’ll also provide product training and technical support, all whilst coordinating training activities during hospital staff meetings, supervising the logistical aspects and actively participating during local sales training courses.
Does this sound like you? Keep on reading!
What will you be doing?
- Retain and maintain technical expertise for Knees & Hips solutions for existing accounts.
- Ensure safe and effective product usage to improve patient outcomes.
- Provide technical support and guidance on product knowledge and surgical techniques.
- Coordinate logistics with Customer Care for efficient consignment and loan management.
- Build relationships with operating room staff, hospital personnel and clinical partners.
- Assist in implementing new CORI robotics accounts and provide basic troubleshooting post-certification.
- Report customer issues and technical problems to the National Field Manager.
- Support medical education activities and national orthopaedics congresses to engage and educate customers.
What does success look like?
Our successful candidate will have a good knowledge of and a background working within an operating room environment. They’ll have experience working within the Orthopaedics field and have a vast technical knowledge, ideally of S+N products.
You.Unlimited.
What can we offer?
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
- Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/
- Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays
- Flexibility: Hybrid Work Model (For most professional roles), flexible working hours
- Training: Hands-On, Team-Customized, Mentorship
- Competitive compensation: sales bonus on top of other company advantages, like meal vouchers, daily allowance, company car and many more
#LI-TG1
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What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place.
Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart.
Through a spirit of ownership and can-do attitude, we work together to win..
We’re a company of people who care about each other, about our customers and their patients, and about our communities.
Together, we fulfill our shared purpose of Life Unlimited.
Please note: not all products referred to may be approved for use or available in all markets.
