Territory Account Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Hospital/Hospital Systems (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Gurgaon, Haryana, India, Jaipur, Rajasthan, India

Job Description:

Territory Account Manager - Trauma

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products and services to advance the health and well-being of people. Every day, our more than 130,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale and experience to reimagine the way healthcare is delivered and help people live longer, healthier lives.

In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopaedics, vision and interventional solutions with the big ideas of others to design and deliver physician and patient-centric products and solutions.

As pioneers in medical devices, we continually focus on elevating the standard of care—working to expand patient access, improve outcomes, reduce health system costs and drive value. We create people-centered healthcare to help the patients we serve recover faster and live longer and more vibrantly.

Job Description:

Johnson & Johnson Medical Devices is recruiting for Territory Account Manager role, located in Jaipur, covering entire Rajasthan.

Role Overview:

The role will be responsible for Sales of Trauma Implants and Power Systems in Key accounts. Achieves/exceeds sales targets for the Franchise within a designated territory, and in a manner, consistent with the CREDO, company policy and goals. The Individual Contributor is responsible for closing the sale and positively impacting customer's satisfaction. Has thorough knowledge of the products responsible, and maintains a good understanding of customers’ needs, as well as developments in the market place. Develops long-term positive customer relationships, building loyalty and confidence in J&J Medical as a preferred supplier.

Key Responsibilities:

Sales Turnover

• Sell franchise products/ implants within a territory
• Sell Equipment/ Machine and close their Comprehensive Annual Maintenance Contracts (CAMC)
• Work closely with Biomedical teams, Purchase Department of Hospitals to generate demand and negotiate and close deals for Power Systems
• Provide weekly and monthly sales action plan to manager, reflecting the activities required in each account to achieve sales objectives
• Analyse sales reports to find opportunities, recognize routine problems; analyze causes and recommend solutions
• Able to negotiate and close sales in routine situations, and with guidance when handling more complex deals
• Participate in Trade Displays and Conference when required

Territory Management

• Develop understanding of customer needs to identify sales opportunities
• Attend call from surgeons for daily implant requirements; understand fracture specific implant need and recommend solutions as product consultant to the surgeon
• Identify tender/contract opportunities and work with colleagues to deliver
• With guidance, develop an effective and efficient territory plan
• Identify and train surgeons on new technologies and solutions through consult-in-surgery, one-on-one sales calls, one-to-many training sessions
• Demonstrate Product in one-to-one call and take surgeons through Technical guide for the product

Customer In-service Education & Training

• Work with manager to identify customer in-service needs to support use of products efficiently and effectively
• Develop and maintain strong relationships with all levels of customers – CSSD team, OT In-charge and Biomedical person
• With assistance, co-ordinate and deliver in-services education sessions

Key Account Management

• With guidance, prepare a plan to optimize key account development and sales growth
• Identify and document key customers and decision makers
• Be aware of Key Account strategies for growth
• Identify and optimize cross selling opportunities and work with managers/colleagues to realize these
• Handle Key account consigned inventory and maintenance of consigned instruments
• Provide customer support on inventory, within company guideline

Product & Market Knowledge

• Develop understanding and continually enhance personal understanding of product's features, benefits, correct product application and usage and anatomy, physiology and medical procedure knowledge, through practical experience, training programs, and learning from key end-users
• Able to demonstrate application/usage of products and differentiate them from competitor's products
• Develop understanding of competition products, their features-advantages-benefits
• Gather information on current practices, behaviors and attitudes
• Vigilantly obtain usage data of all trained surgeons and monitor adoption

Distribution Management

• Develop/implement distribution network for assigned territory
• Maintain stock count of distributor and regular replenishment of stock to ensure 100% completeness of stock for surgeries
• Maintain effectiveness of instruments and regularly initiate replacement of damaged instruments
• Ensure distributor health is as per agreed guidelines

Expense, Equipment and Samples

• Judiciously handle AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity
• Seek prior approval for budget variations
• Work within sample issue and co-ordination guidelines
• Agree expense budget/guidelines with immediate Manager
• Plan sample and expense utilization to optimize usage while remaining in budget

Self-Development

• Identify specific actions to improve job performance in specific areas
• Participate in nominated training programs
• Active self-learning strategies to maintain knowledge
• Focused effort to achieve high levels of performance in knowledge tests and competency assessments related to training
• Effectively apply new learning on the job.

Corporate Ethics and Governance

• Maintain a responsible and ethical approach while actively pursuing business outcomes
• Conduct business within ethics and values expressed in Credo
• Relationship with customers based on high ethical standards

Education:

• Science graduate preferred
• You will have minimum of 4-5 years of experience in Medical Devices Selling

Experience and Skills:

• You will have experience in managing HCP KOLs
• Your experience in Trauma will be preferred

Other:

Should be proficient in Hindi / language of the state and English

Are you ready to impact the world?

Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Required Skills:

Preferred Skills:

Accountability, Channel Management, Cross-Selling, Customer Acquisition Strategy, Customer Centricity, Customer Effort Score, Goal Attainment, Hospital Operations, Innovation, Market Opportunity Assessment, Medicines and Device Development and Regulation, Process Oriented, Relationship Building, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection