Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:
- Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
- Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
- Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Role:
You will be responsible for the strategic account and territory management of a geographic territory by selling CPI’s training programs and products to targeted organizations, orchestrating all aspects of the sales process, and facility-based training program logistics. Additionally, this role is responsible for retaining and growing an existing customer base while developing new business clients through company-supported marketing efforts and prospecting additional markets or organizations that could benefit from CPI programs and products.
What You Get To Do Everyday:
- Coordinate CPI training programs throughout the geographic territory and sell products that meet customer training plans diagnosed through a discovery call with key decision-makers and committee members.
- Meet established sales goals in an individual player role as part of the CPI Sales Team. This is achieved through prospecting geographic territory for new customers and customer retention and expansion.
- Develop new leads through research and contact inbound marketing leads to discuss clients’ training needs and offer solutions. The majority of contact is via telephone, email, fax, and social media. Occasional travel may be required.
- Conduct strategic account management calls to solve problems and provide current training data to increase sales in existing accounts.
- Design and deliver presentations on the implementation of customer solutions.
- Create and maintain a sales action plan.
- Manage forecastable pipelines via our client relationship management (CRM) system.
- Support leadership with active involvement in projects that occur either within the department or cross-departmentally.
- Represent CPI at local, state, or national conferences and tradeshows.
- Perform other position-related duties as assigned.
You Need to Have:
- High School Diploma or GED
- Two years or more of experience in sales
- Knowledge of CRM systems and Microsoft Office products
- Strong attention to detail
- Ability to multitask, prioritize and organize efficiently
- Accountable for work produced
- Positive attitude, high-energy
- Well-developed interpersonal skills
We'd Love to See:
- Bachelor's degree
What We Offer:
- $50,000 annual base
- On target earnings of $87,500 (base + uncapped commissions)
- Average first-year earnings of $65,000 - $80,000
- Annual company performance bonus
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid work schedule
Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Top Skills
What We Do
Since 1980, the Crisis Prevention Institute has helped millions of individuals begin a journey of positive, supportive, and empathic caring for people of all ages.
• We believe in the power of empathy, compassion, and meaningful connections.
• We consider personal safety and security the antidotes to fear and anxiety; and that listening leads to understanding.
• We know when those who care for others feel prepared and confident in their abilities, they can make the world a better place.
CPI’s crisis prevention training gives professionals the confidence to prevent and respond to workplace violence. With a focus on healthcare, education, human services, and dementia care, CPI sets the standard for best practices in evidence-based workplace violence prevention. Our training is designed to support the safety and well-being of both staff and those in their care. We teach the skills that help professionals de-escalate verbal and physical crises in the workplace, with an array of solutions that address the full spectrum of risk levels.
Solutions
Nonviolent Crisis Intervention® Training:
Nonviolent Crisis Intervention Training focuses on verbal de-escalation and early intervention, giving staff an effective framework for decision making and problem solving, as well as teaching safe disengagements and physical interventions that can be implemented with the least use of force, providing the safest environment for all parties involved.
Verbal Intervention™ Training:
This program is ideal for organizations that have a hands-off policy, and for staff members who don’t experience higher risk situations requiring physical interventions, instilling the confidence and skills to verbally respond to disruptive behaviors, and prevent further escalation.
To learn more about CPI and our full offering of industry-leading solutions, visit us today at crisisprevention.com.
