- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
- Day 1 HMO
- Life Insurance
As a level 2 Terminal support, you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-Sale systems. Proactive identification of hardware of software issues in terminals, resolving them or escalating with the vendor teams for restoration of services.
WHAT WILL YOU DO?
- Installing and maintaining Point of Sale systems, software and interfaces
- Liaising with suppliers and coordinating activities with support partners and vendors.
- Creating operating manuals, checklists, and training manuals / materials
- Championing daily operational coordination between customers, internal IT and specialist departments (including operational emergencies).
- Solving hardware, software, network, and communication problems in POS systems and related applications
- Organizing mass rollouts of terminal software, administration, creating and updating tickets
- Proactive monitoring of terminal health and issues and raising them with the vendors and merchants as required.
- TMS (Terminal Management System) ownership and support.
- At least 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry.
- Experience in application support, release and incident management.
- Solid experience with troubleshooting POS hardware & terminal software, network and communication problems (incl. TCP/IP and GPS)
- Great communication skills.
- Experience working in multi-vendor teams, raising issues and pushing for timely resolution of issues.
- Verifone and MX51 experience is desired.
- Ideally Microsoft Network certification, and or CompTIA certs such as A+, Network+, Cloud+
Top Skills
What We Do
Payreto stands for OPERATIONS EXCELLENCE.
We are a Knowledge Process company that provides customizable operations solutions for the financial services industry.
Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services:
1. Onboarding as a Service
Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria
2. Payments as a Service
Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach
3. Finance as a Service
Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports
4. Contact as a Service
Manage customer and merchant inquiries with a 24/7 contact center and technical support
Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term.
This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.
