The Terminal Manager is responsible for leading safe operations while delivering high service/quality and overall cost performance of the terminal. The Terminal Manager will interact with all levels of company personnel to collaboratively develop opportunities to reduce freight cost. This position is responsible to lead a team of Company Drivers and/or Owner Operators as well as terminal staff, in a fast-paced environment. This position reports to the Director, Region Operations.
Essential Job Functions:
- Manage, direct, and lead all functions within a terminal. Primary areas of accountability include: productivity, service, safety, CSA performance, loaded mile ratio, driver retention, working driver percentage, cost per dray management, and asset management
- Responsible for the creation and implementation of an annual yearly business plan for the Terminal, along with Terminal strategies
- Conduct monthly results reviews of all key accountability areas
- Develop and deliver internal and external strategies to provide superior service to customers. Implement, analyze and monitor to ensure, service goals, expenses, budgets
- Support customer relationships when required and ensure that safety, service, and quality measures are implemented, audited and monitored for corrections
- Ensure that a safe working environment is provided for all employees and owner operator contractors
- Enforce understanding and compliance with all Company policies and procedures, Code of Conduct, and federal and state Department of Transportation rules and regulations
- Create an atmosphere of trust and teamwork that values the contributions of all employees and owner operator contractors in support of a high performance culture
- Lead efforts and special project teams as needed
- Lead and develop internal staff through the use of individual development plans, goal setting and monthly results reviews.They should also provide on the spot coaching when needed
- Conduct semiannual performance appraisals with their office staff
- Leads the terminal by demonstrating a “can do” attitude with a “will do” work ethic and a strong sense of self-initiative
- Duties, responsibilities and activities may be assigned or changed from time to time
Minimum Qualifications:
- Bachelor's degree or equivalent combination of education and work experience with a Bachelor's degree in Transportation, Logistics, Supply Chain or Business preferred
- At least 5-7 years’ experience in transportation management along with a thorough, demonstrated understanding of terminal operations
- Knowledge of transportation operations and laws, federal safety regulations and maintenance requirements preferred
- Effective verbal, written and interpersonal skills in addition to a proven track record of success
- Demonstrated ability to plan, manage, direct and lead multiple tasks at once
- Computer proficiency with Word, Excel, and Outlook is required. Knowledge of Transportation Software is a plus
Skills Required
- Bachelor's degree or equivalent combination of education and work experience
- Bachelor's degree in Transportation, Logistics, Supply Chain or Business
- 5-7 years' experience in transportation management with demonstrated understanding of terminal operations
- Knowledge of transportation operations, federal safety regulations, and maintenance requirements
- Effective verbal, written and interpersonal skills and proven track record of success
- Demonstrated ability to plan, manage, direct and lead multiple tasks at once
- Computer proficiency with Word, Excel, and Outlook
- Knowledge of Transportation Software
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
