We are looking for a talented and driven Home Delivery Operations Terminal Manager to join us and lead our Phoenix Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area.
We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding specialized services, and reducing damage.
Home Delivery Site Leader is a fantastic spot to start your Wayfair journey. We have ambitious plans for over the next 5 years, so opportunities for growth will be plentiful for those who want them!
What You’ll Do
- Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner
- Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff
- Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience
- Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)
- Develop your people by relentlessly focusing on skill development and career pathing
- Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)
- Champion change for your team - we are always improving and we move fast
What You'll Need
- Ownership mentality and motivation to build the best team
- Strong leadership skills and ability to collaborate effectively with cross functional teams
- Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus
- Comfort with delivery routing technologies/strategies and warehouse management systems
- Comfort with raw data sets as well as creating simple but useful templates in google sheets
- BA/BS in management, administration, supply chain, or customer service.
- 5+ years working experience in fulfillment, distribution, home delivery or transportation
- Bilingual is a plus
Benefits
- Medical, Dental, Vision coverage starts Day 1
- 401(k) with company match up to 4%
- Paid Time Off
- Paid Parental Leave
- $5,250 in Tuition Reimbursement
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
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What We Do
Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.
