Position Summary: Terminal Manager requires effective management of the various agency functions through hands-on involvement in all departments including: All agency personnel, document processing, operations, warehouse, recruiting, agency fleet, maintenance, compliance and overall profitability. Your management objective is absolute customer satisfaction while at the same time driving profitability and producing gross profit through efficiency and honesty and providing a pleasurable place to work for our fellow employees. The Terminal Manager is responsible for all daily functions of the facility and sets the tone with positive leadership and a can-do attitude.
Essential Duties and Functions: To perform this job successfully, the individual occupying this position must be able to perform essential job functions set forth below with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or abilities required.
- Lead contact and approver for Residential Sales and Commercial Sales
- Be their primary contact on rates, exceptions, approvals, etc.
- Work with Commercial sales on scope, approvals, rates, etc.
- Participate in the monthly Retail Sales Meetings
- Engage with branch and corporate leadership on overall process for Retail sales team
- Approve Retail Sales Appointments and ensure they get to payroll on time.
- Review financial statements as it pertains to the operation
- To include but not limited to: Gross profit, Pack ratios, Hourly labor spend, etc.
- Follow in real time open capacity, equipment status and quality scores.
- Work to understand and participate in OA/DA requirements and appointment setting
- Run the administrative functions of the branch
- Facilities
- Scheduling
- Compliance
- Development
- Maintenance
- Service escalations
- All OA/DA bookings serviced by branch
- POC for other Atlas Agents and fulfilling their needs
- Review and be POC for Ace Revenue on billing issues, escalations, etc.
- Claims escalations and review
- With support from QCD
- Branch Expense Approval via OnBase
Other Duties and Responsibilities: This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it is not intended to be all-inclusive.
- Determine staffing requirements and work with HR to interview, hire and train new employees.
- Attend meetings as necessary.
- Assist in the development and implementation of product marketing strategies.
- Other duties as assigned.
Technology Skills:
- Proficient in Microsoft Office Suite products, including Word, Excel, PowerPoint, and outlook.
- Competent with Microsoft Teams.
Minimum Qualifications (Knowledge, Skills, and Abilities): The following are required to enable job holders to perform the essential functions of the job
- Bachelor’s degree or equivalent work experience
- At least 7 years of related experience
- Ability to foster teamwork
- Decision-making and management skills are a must
- Project management skills
- Ability to multi-task and prioritize.
Work Environment and Physical Requirements: Physical demands listed below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Assures that safety regulations are followed at all times
- Follows policies and procedures including infection control, universal pre-cautions and exposure control plans when performing daily tasks.
- Reports hazardous conditions, accidents, and incidents to the immediate supervisor
- Must be able to lift up to 15 lbs.
- Requires standing, walking, bending, kneeling, stooping, and crouching in the office setting.
- Could have exposure to heat, cold, dust, noise, or chemicals in the office setting.
- Occasional travel will be required.
2024 Bonus Plan Performance Measures
100% or greater of Budgeted NPBT $20,000.00
90.0% - 99.9% of Budgeted NPBT $15,000.00
80.0% - 89.99% of Budgeted NPBT $10,000.00
Skills Required
- Bachelor's degree or equivalent work experience
- At least 7 years of related experience
- Teamwork and employee leadership ability
- Decision-making and management skills
- Project management skills
- Ability to multitask and prioritize
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Competence with Microsoft Teams
- Ability to follow safety regulations, policies, infection control, universal precautions, and exposure control plans
- Ability to lift up to 15 pounds and perform standing, walking, bending, kneeling, stooping, and crouching
- Occasional travel availability
What We Do
Ace Relocation Systems, Inc. is a leading family-owned U.S. moving, warehousing, and distribution company with global coverage. For nearly 40 years, it has provided professional moving and storage services to individuals, employee relocation programs, and commercial business clients. The company specializes in residential, corporate, and specialty moves, offering comprehensive relocation solutions with a focus on reliability, expertise, and exceptional customer service.
