Job Summary
We are seeking a highly capable Tenant Services Coordinator to be the on-site customer interface within a live, mission-critical telecommunications facility supporting multi-tenant operations.This is a unique opportunity to operate at the intersection of commercial property management, critical infrastructure, and customer experience, where zero disruption is the standard.
You will take ownership of tenant-facing operations across shared facilities and tenant environments, ensuring service continuity, compliance, and exceptional customer outcomes in a 24/7 operational setting.Job Description
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
What we offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
Our InfraCo team
Being in Telstra InfraCo means you will be part of creating Australia’s most valuable telco infrastructure business.
Our team is focused on growing a standalone infrastructure business – increasing the visibility of our infrastructure assets, driving operating efficiency and growing our revenue streams in order to position Telstra InfraCo as a strong, viable business in the market and enhance future optionality.
How You Bring the Purpose of Your Role to Life
In this role, you are the voice of the tenant and the connector across stakeholders. You will:
Act as the primary on-site contact for tenants, building trusted relationships and responding to issues with urgency and professionalism
Ensure tenant operations remain uninterrupted, carefully coordinating works in a zero‑tolerance outage environment
Lead the end-to-end management of tenant issues — from reporting, triage and response through to resolution and communication
Provide visible leadership during incidents, ensuring clear communication and coordinated response across teams
Represent tenant needs in planning and operational decisions, proactively identifying risks and service impacts
Maintain high standards across shared services (EoT, common areas, access, cleaning, maintenance), ensuring a premium customer experience
Drive continuous improvement by analysing customer-impacting events and implementing preventative solutions
About You
You are a customer-first facilities or property professional who thrives in complex, high-pressure environments where responsiveness, structure and communication matter.
You understand that in a mission-critical environment, every interaction, decision and action has operational consequences.
To Be Successful in This Role, You’ll Bring
Proven experience in commercial property, facilities management, or critical infrastructure environments (minimum ~5 years)
Strong background managing tenant relationships and service delivery in multi-tenant buildings
Demonstrated ability to operate effectively in 24/7 mission-critical or high-availability environments
Experience coordinating maintenance, contractors, and service providers, ensuring performance and compliance
Highly developed stakeholder management and communication skills, including escalation handling
A proactive, solutions-focused mindset with the ability to manage competing priorities under pressure
Sound understanding of WHS, security, and operational risk management requirements
Ability to translate technical or operational issues into clear, customer-focused communication
Why This Role Stands Out
Work in a mission-critical environment where your role directly impacts business continuity
Be the trusted face of the facility for high-value commercial tenants
Operate in a role that combines operational control, customer leadership, and risk management
Opportunity to influence service delivery, tenant satisfaction, and continuous improvement outcomes
What Success Looks Like
Tenants experience minimal disruption and high confidence in facility operations
Issues are resolved quickly, transparently, and professionally
Strong, trusted relationships exist across tenants, contractors and operations teams
Risks are anticipated and managed before they impact operations
If you're looking to step into a role where customer focus meets critical operations, and where your work truly matters — we’d love to hear from you.
Apply now and be part of something bigger!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.
We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
Skills Required
- Minimum 5 years' experience in facilities management, building, or other property management related field experience
- Demonstrated ability to perform in high-pressure, deadline critical situations
- Experienced in engaging and managing management expectations
- Expert communication and presentation skills
- Knowledge of local occupational health and safety requirements & critical facilities operations
- Knowledge of vendor management for specialized services
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Trade background in Electrical or Air-conditioning fields
What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
