About Us
Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.
Job Description
You will be part of the Commercial Operations team and reporting to the Centre Manager.
Responsibilities
Customer Experience
Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned
Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes
Monitor and respond to feedback and customer queries in a timely manner
Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown
Be familiar with the community of the buildings as assigned
Provide lobby presence during peak hours to greet and assist tenants and visitors
Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors
Lead visits to property and shared spaces within the buildings as assigned
Introduce buildings as assigned as well as CapitaLand's differentiated and shared spaces
Remain well-groomed as the "face" of the building
Any other related duties
Community Management
You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio
Facilitate and participate in activities to inspire and build community
Build relationships with tenants, prospects and industry professionals to facilitate programming efforts
Job Requirements
Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
Prior working experience in airlines or hospitality industry preferred
Excellent interpersonal skills with high level of empathy for others
Able to articulate and communicate clearly both verbally and written
Event management and project coordination skills preferred
Confident, cheerful and energetic disposition while maintaining professionalism
Able to multi-task with a strong sense of responsibility to see through all task
Benefits
- Comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
Skills Required
- Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge
- Prior working experience in airlines or hospitality industry
- Excellent interpersonal skills with high level of empathy
- Able to articulate and communicate clearly both verbally and written
- Event management and project coordination skills
- Confident, cheerful and energetic disposition while maintaining professionalism
- Able to multi-task with a strong sense of responsibility to see through all task
What We Do
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Within its ecosystem, CapitaLand has developed an integrated suite of investment management and operating capabilities that supports its real estate businesses and platforms in building core competencies across the real estate value chain. With this full stack of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses. CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders
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