The Role
Manage applicant communications through approval, track/log interactions, collect deposits and move-in information, process security deposits, schedule move-ins, confirm approvals/denials, apply SOPs, and ensure clear applicant guidance for a smooth onboarding experience.
Summary Generated by Built In
General Duties and Responsibilities
- Communicate with applicants throughout the application approval process to provide a smooth informative experience
- Track and log communications with applicants per company policy and procedure
- Collect all necessary information to secure deposits and move ins
- Process Security Deposits and Schedule Move in files and provide all information needed prior to move in
- Determine if additional documentation is needed and explain what is needed to the applicants
- Confirm application approvals
- Explain application denials to applicant
- Other duties as assigned
Qualifications:
- High-school diploma or equivalent
- 2 or more years of prior successful experience in a customer service role
- Strong verbal, written and interpersonal communication skills
- Possess a professional, polite demeanor and appearance appropriate for a representative of the company
- Able to develop and maintain effective and cooperative working relationships with others
- Proficient in Microsoft Office Suite
- Maintain an exemplary record of attendance and punctuality
- Able to perform the essential functions of the position, with or without a reasonable accommodation
Preferred Qualifications:
- Spanish Speaking
- Experience in property management and/or with Propertyware and Showmojo
- Experienced in Hubspot
- Able to apply SOPs to specific problems to produce accurate answers
- Demonstrates the ability to read and comprehend written information and concepts effectively.
- Possesses strong listening skills, with the ability to understand information conveyed through all forms of communication.
- Communicates ideas clearly and effectively in all interactions, ensuring understanding by others.
- Produces clear, professional written communication that effectively conveys information and intent.
- Speaks clearly and articulately to facilitate clear understanding of next steps.
- Maintains strong attention to detail
- Works well under pressure and deadlines
- Able to handle multiple assignments in a proficient way
Skills Required
- High-school diploma or equivalent
- 2 or more years of prior customer service experience
- Strong verbal, written, and interpersonal communication skills
- Professional, polite demeanor and appearance
- Ability to develop and maintain cooperative working relationships
- Proficient in Microsoft Office Suite
- Maintain exemplary attendance and punctuality
- Able to perform essential functions with or without reasonable accommodation
- Ability to apply SOPs to specific problems accurately
- Strong attention to detail and ability to work under pressure
- Spanish speaking
- Experience in property management and/or with Propertyware and Showmojo
- Experience with HubSpot
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The Company
What We Do
SI Holdco LLC operates as a holding company. Through its subsidiaries, including Southern Impression Homes, it provides construction services and develops and builds detached rental housing.
