Location:
22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5Position Title: Tenant Account Coordinator
Office Location: St. Clair Ave East
Hybrid Model: 3 days a week
Position Overview
The Tenant Account Coordinator will work on a diverse portfolio of office, industrial and retail properties. The successful candidate will be responsible for a variety of services related to the administration of accounts receivable for specified retail and commercial properties inclusive of but not limited to Cash Receipts processing, Collection Calls, Tenant Statements, and updating collection notes in Power BI.
Responsibilities:
- Review daily bank statements and bank files for incoming funds and NSF payments.
- Promptly apply cash to tenant’s accounts receivable.
- Maintain tenant contact information.
- Contact tenant either by email or phone about arrears based on escalation guidelines.
- Work with Property Management team on account reconciliations, to update annual rental advise notices and send to tenant, and to prepare “PAD” for approval.
- Attend monthly Property Management Accounts Receivable meetings, take minutes, and track action items.
- Update Power BI for collection notes.
- Liaise with the Revenue Accounting team on any outstanding bank items for quick resolution.
- Track bad debt write off forms, ensuring approvals are in-line with policy and adequate support is attached.
- Perform other duties, as assigned.
Qualifications:
- 3-5 years real estate property administration experience.
- Knowledge of commercial real estate documents.
- Strong understanding of property management terminology, principles, and procedures.
- Working knowledge of basic real estate accounting principles.
- Excellent written and verbal communication skills combined with an approachable manner.
- Experience with JDE or equivalent property management software (Yardi or SAP) is an asset.
- Strong customer service orientation.
- Excellent planning and organizational skills with exceptional attention to detail for reliable accuracy.
- Ability to work well under pressure, multi-task and meet deadlines.
- Strong computer skills, specifically with Excel.
- Accounts Receivable experience is an asset.
- A self-starter with the ability to work independently and as part of a team.
About Choice Properties
Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily focused on supermarket-anchored shopping centers.
Choice Properties’ strategy is to create value by enhancing and optimizing its portfolio through high quality transactions, strategic development and active property management. We mainly focus on necessity-based retail, and high-quality industrial and mixed-use assets. In particular, we have a strategic relationship with Loblaw, our largest tenant, that provides us with access to high quality investment opportunities.
Our established operating platform with a proven track record of success also provides us with access to a transformational development pipeline that we believe supports superior long-term value creation and growth. A commitment to continuous learning and development is a strong part of our culture.
Additional Information:
Choice Properties REIT recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and employees with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Number of Openings:
1Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Hiring Range / Échelle salariale à l’embauche :
$58,800.00 - $80,850.00 / 58.800,00$ - 80.850,00$ (per year / par an)
A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
Skills Required
- 3-5 years of real estate property administration experience
- Knowledge of commercial real estate documents
- Strong understanding of property management terminology, principles, and procedures
- Working knowledge of basic real estate accounting principles
- Excellent written and verbal communication skills
- Strong customer service orientation
- Excellent planning and organizational skills with exceptional attention to detail
- Ability to work under pressure, multitask, and meet deadlines
- Strong computer skills, specifically Microsoft Excel
- Ability to work independently and as part of a team
- Experience with JDE or equivalent property management software such as Yardi or SAP
- Accounts receivable experience
What We Do
Choice Properties is Canada’s largest owner, operator, and developer of high-quality commercial and residential real estate. Operating as a real estate investment trust, it manages a national portfolio and seeks to create sustainable, long-term value for stakeholders. Its mission centers on developing places where people can live, work, connect, and thrive, while maintaining operational excellence and advancing a transformational development pipeline.
