Temporary Technical Support

Posted 5 Days Ago
Be an Early Applicant
75093, Plano, TX, USA
In-Office
Entry level
Edtech • Kids + Family
The Role
Provide part-time technical support for school devices: collect and deploy devices, assist staff and students with device questions, maintain confidentiality and network security, clean classroom computers and monitors, prioritize support issues, and communicate with users and vendors.
Summary Generated by Built In
Position: Temporary Technical Support Reports to: Manager of Technical Services

Classification: Part-time, Hourly, Non-Exempt

Mission: To assist Christian parents by helping equip students to embrace biblical truth, strive for academic excellence, and model Christ-like leadership to influence their homes, churches, and communities for Christ.

Employee Profile:

Spiritually, the employee shall possess characteristics that reflect:

  • Acceptance without reservation of the PCA doctrinal beliefs
  • A strong clear Christian testimony
  • A mature, godly spirit
  • A person of faith and prayer

Personally, the employees life shall reflect:

  • A lifestyle of biblical integrity
  • A spirit of dedication, commitment, flexibility, and responsiveness
  • The ability to listen and respond to counsel

General Duties and Responsibilities:

  • Assist in collecting devices at the end-of-the school year and deploying devices throughout the summer
  • Assist staff and students who visit the technology office with questions regarding their school assigned device(s)
  • Maintains strict confidentiality (e.g., passwords and other system security features) to ensure network security
  • Responsible for cleaning classroom computers and monitors screens (inside and out

Qualifications/Skills:

  • High School Diploma or GED
  • Flexibility as the work and schedule changes day to day
  • Detailed oriented is critical
  • Communicate effectively in English with end-users (faculty, staff, students), vendors and Technical Support Specialists, using oral and written forms, providing a positive customer support experience
  • Ability to apply common sense understanding and a detail-oriented approach to carry out instructions furnished in written or oral forms with a high degree of accuracy
  • Ability to prioritize support issues and respond accordingly
  • Strong organization, multi-tasking, and time management skills
  • High level of confidentiality

Physical Requirements and Work Environment:

  • Regularly standing and walking around the campuses
  • Regularly sitting at a computer requiring repetitive finger motion and manual dexterity
  • Ability to communicate effectively, even in stressful situations
  • Periodically required to bend, reach, push and pull objects for various reasons
  • Occasional lifting of 10-20 pounds
  • Subject to frequent interruptions

Skills Required

  • Acceptance without reservation of the PCA doctrinal beliefs and a strong Christian testimony
  • High School Diploma or GED
  • Flexibility as the work and schedule changes day to day
  • Detail oriented
  • Effective English communication with end-users, vendors, and Technical Support Specialists (oral and written)
  • Ability to follow written and oral instructions accurately
  • Ability to prioritize support issues and respond accordingly
  • Strong organization, multi-tasking, and time management skills
  • High level of confidentiality regarding passwords and system security
  • Ability to regularly stand, walk around campuses, and occasionally lift 10-20 pounds
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The Company
230 Employees
Year Founded: 1997

What We Do

Prestonwood Christian Academy is a private, Christ-centered school system serving students from Pre-K through 12th grade. It operates multiple campuses in Texas, including Plano and Prosper, as well as online and hybrid programs. Its mission is to assist Christian parents by equipping students to embrace biblical truth, strive for academic excellence, and model Christ-like leadership to influence their homes, churches, and communities for Christ.

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