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This is a fully in‑person temporary role based at our Auburn, WA distribution center. This position is full-time and temporary.
This temporary assignment will run from June 2026 - November 2026 (subject to change based on business needs).
HOW WE TAKE CARE OF YOU:
- For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
- Potential Annual Bonus Opportunity.
- 50% discount at restaurants and retail locations.
- Career advancement opportunities as we are growing!
- For more benefit related information please click HERE.
Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site
https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf
SET THE COURSE
The L1 Support Technician performs a variety of tasks associated with providing end user software, hardware, and network support for retail, restaurant and corporate locations. Documents, tracks and monitors problems to ensure timely resolution.
BE THE ISLAND GUIDE
- Provide 1st level technical support (phone, email and in person) for retail, restaurant and corporate locations.
- Ensure the timely resolution of assigned Helpdesk tickets
- Receive trouble reports from users and/or network alarms.
- Assign initial severity level for incidents.
- Involve appropriate Tier II and III support resources for incident resolution.
- Inform user groups of incident occurrences and provide periodic status and resolution ETA
- Troubleshoot, resolve, and document end user help requests for desktop, laptop, and peripheral problems
- Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
- Install, maintain and configure customer hardware and software for PC, MAC, network printers and other network devices.
- Other duties as required that may occasionally be necessary to support facilities
ESSENTIALS FOR LIFE IN PARADISE
- High school diploma required.
- CompTIA A+ certification or comparable experience required
- 1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
- Strong hardware trouble shooting skills.
- Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
- Manage and prioritize multiple tasks under pressure.
- Excellent verbal communication skills.
- Excellent phone and e-mail etiquette and customer service skills.
Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.
Rate Range: $17.13 to $29 per hour
Mahalo (thank you) for your interest in Tommy Bahama!
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at [email protected].
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
Skills Required
- High school diploma
- CompTIA A+ certification or comparable experience
- 1+ years' experience with computer hardware and software in a Microsoft-networked environment
- Experience working with Macintosh
- Strong hardware troubleshooting skills
- Ability to respond to technical issues promptly with customer service focus
- Ability to manage and prioritize multiple tasks under pressure
- Excellent verbal communication skills
- Excellent phone and email etiquette and customer service skills
What We Do
Nearly 25 years ago, our founders started a brand based on the refined, unhurried attitude of coastal life. To our guests, Tommy Bahama soon became synonymous with laid-back style and the concept of living the Island Life. What started as a causal, upscale menswear collection quickly evolved into a unique luxury lifestyle brand. The Tommy Bahama offering has grown to include both men’s and women’s apparel, home and beach goods, and a thriving restaurant and bar business. Everything that bears the Tommy Bahama name is created with an unwavering eye towards quality. More than ever, our focus is on taking our guests someplace great — through exceptional service, upscale products, and delicious food and drinks. Maintaining our unique point of view requires a diverse team that includes apparel designers, e-commerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. We would love to have you share your talents with us! Tommy Bahama is part of Tommy Bahama Group, Inc., a wholly owned subsidiary of Oxford Industries, Inc. (NYSE:OXM). Established in August 1992, with corporate headquarters in Seattle, Tommy Bahama is an island-inspired lifestyle brand that defines relaxed, sophisticated style in men’s and women’s sportswear, swimwear, accessories, footwear and a complete home furnishings collection. The company owns and operates over 160 Tommy Bahama stores worldwide, with 16 of those locations offering a Tommy Bahama restaurant & bar. Tommy Bahama products are also available at the country’s finest retailers, including Nordstrom and other specialty retailers and TommyBahama.com ships to over 100 countries. Additional stores will be opening this year. More information, please visit www.tommybahama.com.
