Temporary Regulatory Office Administrator (1-Year) - In-Office

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team
TELUS Health Retirement Consulting brings over 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve financial outcomes for individuals while managing costs and risks for organizations by leveraging technology and data. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people.

Here’s the impact you’ll make and what we’ll accomplish together
You’ll be part of a collaborative and growing team dedicated to supporting the administration of pension plan wind-ups for insolvency engagements. Your contributions will help ensure accurate record-keeping, smooth digital transitions, and reliable support for plan members during a critical stage of the pension process. By keeping our administrative operations running efficiently, you’ll play a key role in enabling the broader team to deliver innovative, high-quality service on engagements.

Here’s how
You’ll contribute to the team’s success by maintaining organized documentation, supporting digitization initiatives, assisting with member communications, and ensuring all administrative tasks meet internal quality and risk‑management standards.

What you’ll do 

• Scan and electronically file incoming and outgoing documents, coordinating digitization across teams

• Handle incoming and outgoing mail 

• Organize physical files for scanning and verify the accuracy of scanned documents

• Assist in setting up client directories for scanned materials

• Support monthly asset roll-forward reconciliations of pension funds

• Assist with plan member searches and member communications

• Participate in ad hoc special projects

• Provide administrative and technical support to team members

• Ensure quality control and service standards are met for all transactions

• Adhere to internal risk-management policies 

You have

• College diploma, university degree or equivalent experience

• Strong oral and written communication skills

What you bring

• Solid customer service abilities

• Ability to work effectively in a team and with minimal supervision

• Proficiency in Microsoft Excel and the Microsoft Office suite

• Strong attention to detail, initiative, and excellent organizational and analytical skills

Nice to haves

• Prior involvement in digitization or paperless-process initiatives

• Background in fulfillment process or mailing projects  

Salary Range: $40,000 - $55,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. 

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

• Flexibility to work in-office, virtually or a combination of both

• Generous company matched pension

• Opportunity to give back to communities in which we work, live and serve

• Career growth and learning & development opportunities to develop your skills

• And much more…

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.