Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
SUMMARY
Responsible for creating a “Wow” experience when interacting with external and internal customers by consistently exceeding expectations. With limited supervision and in a team environment, interfaces with sales, identify options, plan and coordinate the activities associated with the transition of new clients into Insperity that results in client retention, growth and satisfaction. Schedules national orientation meetings and troubleshoot logistical, approval and document requirements with cross-functional, internal clients to ensure a smooth transition. Collaborates with Orientation Managers when internal requirements create conflicts/barriers to go forward with a meeting. Develops and demonstrates highly functional relationships with peer team members, sales team members and other internal departments that support a positive transition for new clients resulting in client satisfaction and retention. Maintain flexibility in schedule to accommodate clients’ needs.
RESPONSIBILITIES
Business Acumen
Determines client eligibility for orientation services by confirming approval status and client demographic information.
Schedules national new-client orientation meetings.
Manages incoming orientation requests and available resources in a way that results in client satisfaction and cost-effective travel decisions.
Interacts with the sales and service teams to troubleshoot logistical meeting details and availability.
Communicates with Sales Representative and Orientation Manager to determine whether to hold a meeting when contractual items are missing.
Makes scheduling decisions based on client owner’s business needs, geographical requirements for multiple locations, client cost constraints, and optimal number of attendees per meeting.
Utilizes knowledge of various HR disciplines to communicate internally regarding possible transition challenges, including but not limited to the timing of first payroll.
Facilitates file and file maintenance process for spin off (sales code) clients
Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley and HIPAA compliance.
General Team Support
Communicates with teammates, internal departments, and clients to ensure positive customer service via email, in person, and by phone.
Collaborates with sales and internal teammates to resolve scheduling conflicts in a positive, client-focused manner.
Provides backup support to the Orientation Coordinator, including the assembly of materials which requires lifting up to 50 pounds.
Provides backup support to the Mid Market/New Accounts Payroll Coordinators during the transition process.
Provides backup support to the Benefits team for escalations, client call-backs, and benefit form entries.
Assists in the accomplishment of Insperity Company goals.
Helps other employees to accomplish Insperity Company goals.
Performs other duties as may be assigned by department supervisor.
Participates in the Disaster Recovery plan as required.
QUALIFICATIONS
High school diploma or GED required. Four year undergraduate degree preferred. 2 - 5 years of experience in a project management or travel-related field preferred.
Ability to use Microsoft Office and internal programs proficiently; demonstrated ability to learn other applications as needed.
Knowledge/Skill –Schedules and supports the orientation process including travel preparations, resource and logistical planning, documentation verification, collection and problem solving. Understands regional nuances with travel time and the selection of hotels and flights.
Value Systems / Modeling and Coaching Behaviors - Communicates, endorses, and enthusiastically modes what the company vision is, what the company stands for, what the company deems important, how it relates to individual team members, and how each team member contributes to the accomplishment of that vision.
Client Service Interactions – Creates a positive experience with every interaction (face-to-face, written, and over the phone) in a way that achieves results while strengthening the business relationship and protecting the interests of the client and the Company. Uses knowledge of Company departments, products, services, and resources to deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals.
Results Orientation - Achieves assigned performance standards and objectives. Maintains tracking mechanisms and make recommendations to improve standards and measurements. Works successfully in a team environment to handle fluctuating volumes of orientation requests.
Internal Relationship Management - Builds, maintain, and promotes effective highly functional relationships with peers, sales staff, and corporate team members. Collaborates with team members in orientation, payroll, service, and corporate. Demonstrates strong time management and organizational skills.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Top Skills
What We Do
For more than 30 years, Insperity® has provided human resources and business solutions that help America's best companies prosper. Click here to learn how.
