(Temporary) Onsite Supervisor

Main Purpose

Works on-site at a customer’s facility, overseeing daily operations and ensuring seamless service delivery, with the support of an Onsite Manager. This role may support a hub-managed account where recruiting occurs at the hub or client site. This role reports directly to the Onsite Manager and could be assigned to a shift or a specific portion of the business. Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs. The scope of the position may vary depending on the customer size and scope of the account. 

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Build and maintain good relationships at all levels of the customer’s organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
• Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.
• Facilitate new hire recruitment, orientations, and pre-training with Flexers for proper
  transition to assignment.
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll
  and invoice accuracy.
• Play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers.
• Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
• Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms. 
• Enter and maintain an accurate and timely account and Flexer information in the operating system. 
• Support Indeed Flex Safety requirements and participate in the customer’s safety program, ensuring employees
  follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.
• Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
• Communicate regularly on account status to the Indeed Flex leadership team.
• Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement.
• Perform miscellaneous duties as assigned.
• The schedule for this role will be 2 pm-12 am plus flexibility, and occasional weekend shiffs.

Qualifications & Skills

• Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc
• Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
• Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
• Working knowledge of Windows and Mac operating systems
• Working knowledge of Android and Apple OS mobile operating platforms
• Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
• Passionate about technology enablement and delivering exceptional user experiences
• Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team
• Strong organizational, time management, and prioritization abilities
• Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients

Benefits

You’ll fit right in at Indeed Flex if:

• You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
• You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
• Data is your heart and soul - you know you need it to drive you in the right direction
• You’re proactive and always willing to learn
• You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we’re about and you want to be a part of it

Equal Opportunities and Accommodations Statement

Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at [email protected]..