We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.
Are you curious, proactive, and passionate about solving technical challenges? Do you thrive in fast-paced operations, love asking "why," and enjoy streamlining systems for greater efficiency? We're looking for candidates with hands-on experience in both operational and project-based tech environments to help drive efficiencies and support our day-to-day operations.
Responsibilities of this position will include:
- Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting.
- Ensure the timely receipt and processing of all customer data and downstream application updates.
- Proactively evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy.
- Complete documentation for new features/procedures.
- Communicate with team members and relevant stakeholders on program status, issues and changes.
- Monitor and respond to inquiries and escalations related to projects.
- Troubleshoot issues related to project and application functionality.
Ideal candidates will possess the following requirements:
- Analytical and problem-solving skills.
- Process oriented, with strong attention to detail.
- Excellent verbal and written communication skills.
- Understanding of software development process.
- Experience with MS Office Tools.
- Organization and time management skills.
- Comfortable working with and managing large data sets.
- Ability to multi-task and adapt to changing priorities and assignments.
- BA/BS or 2-year technical degree preferred; or equivalent experience.
Skills Required
- Analytical and problem-solving skills
- Process-oriented approach with strong attention to detail
- Excellent verbal and written communication skills
- Understanding of the software development process
- Experience with Microsoft Office tools
- Organization and time-management skills
- Comfort working with and managing large data sets
- Ability to multitask and adapt to changing priorities and assignments
- BA or BS degree, two-year technical degree, or equivalent experience
What We Do
BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable business results by designing and delivering solutions that engage employees, channel partners and customers. We bring a global reach with offices in the U.S., Australia, Canada, China, Latin America, India, and the United Kingdom. We offer a number of solutions including sales incentives, customer engagement marketing, employee recognition and reward programs, promotional marketing, global business solutions, gamification, corporate event solutions and coalition marketing: biworldwide.com
