We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose:
The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets. This role will proactively analyze shift patterns, job requirements, and Indeed Flex’s pool of Flexers to maximize fulfillment.
Responsibilities & Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Drive a world-class customer experience by handling support tickets and delivering on the Flexer experience.
- Ability to provide and analyze reports on all aspects of Indeed Flex bookings and other activities.
- Willingness to play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers.
- Support the implementation of new processes and procedures and contribute to the development of improved processes.
- Deliver on individual KPIs and Targets.
- Support’s team on process refreshers and case escalations
- Assist in the onboarding of new hires and preparing them for success
- Conducts Team Audits biweekly on our quality and delivery of a positive Flexer experience
- Assigns team to daily duties
- Provide the above support on a rotational shift basis which covers 7 days a week for the following hours:
- 8a - 8p Mon - Fri
- 8a - 5p Sat - Sun
- Please Note: Shifts may vary, depending on busy periods and company holidays
Qualifications & Skills
- Proactive thinker, always willing to share your ideas and knowledge
- Experience in using data to identify challenges and priorities.
- Computer savvy and able to use a variety of platforms, as well as Google Suite.
- Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
- Experience working in a high-volume customer service or operations environment.
- A successful, energetic self-starter, with strong initiative.
- Thrives in an environment where priorities and focus are constantly evolving
- A high level of integrity; always positive & focused on the customer’s long-term success.
- Experience working with Salesforce is a plus
- Ability to cover flexible shifts
- Highly proficient with Microsoft Office / Google Workspace software suite
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid, Monday, Salesforce, GSuite, Zoom, Slack, Notion, etc
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly
Benefits:
- $33,000 to $65,000 base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
Equal Opportunities and Accommodations Statement
Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources at [email protected].
Top Skills
What We Do
We're Indeed Flex, a revolutionary app for temporary work empowering job seekers with the fastest way to find work that fits their lifestyles.
Through our evolving technology, we're putting work in the palm of people's hands, enabling them to decide where, when, and how they work at the click of a button.
At the same time, we partner with employers to deliver access to high-quality workers - "Flexers", as we call them - matched to their needs.
With the support of Indeed.com, the world's #1 job site, Indeed Flex operates in full autonomy as we strive to transform the staffing landscape by making access to work and job seekers frictionless.
We're expanding rapidly and recruiting the brightest, boldest talent to help us achieve our mission. Want to join our journey?
Why Work With Us
At Indeed Flex, we're progressive people with progressive ideas. That means that we have an incredibly flexible approach to the way we work internally. We believe in nurturing our talent, providing career progression opportunities, constantly adapting to be better and always striving for a great, collaborative and ethos focused culture.
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Indeed Flex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work however they work best while encouraging in-person collaboration and real-time coordination of crossfunctional groups at our incredible office in the Domain in Austin.
